Care Coordinator

4 months ago

Calgary, Canada CUPS Calgary Full time

**Navigate Complexities. Create Change. Together.** This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Care Coordinator is responsible for co-creating a caring, dignified and trauma-informed experience for all guests and clients at CUPS. The Care Coordinator will provide guests with holistic information regarding CUPS services for clients to make informed decisions regarding the supports of interest to them. Care Coordinators will work in partnership with CUPS clients to develop care plans that are sustainable and relevant to the client, linking the client to appropriate supports both within CUPS services and externally.

**Leadership**:

- As an initial contact position for all clients of CUPS, the Care Coordinator will ensure clients receive respectful, trauma-informed care by assisting the client where they are at providing information, de-escalation support, and fulfilling crisis support as appropriate and available.
- Operate in synergy with CUPS internal departments continuously assessing client needs, gaps in service, care plan modifications and advocating for the voice and self-determination of the client
- Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues
- Promote a culture that reflects CUPS vision, mission, philosophies and values

**Organizational Alignment and Performance**:

- Assist clients in defining initial strengths and needs through CUPS standardized assessment and track progress with the client via follow up assessments to celebrate achievements and determine further needs
- In collaboration with the client, develop a care plan to meet the needs identified and connect the client to services internally and externally to achieve goals
- Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
- Accurately enter all required data points in organizational & external databases regarding the administration of care plans and crisis intervention funding to ensure accurate reporting

**Stakeholder Relations**:

- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Practice crisis intervention and de-escalation skills to assist clients in self-regulation to receive service or chose to exit and return
- Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

**Background required**:

- Bachelor’s Degree in Social Services (Social Work/Psychology) with 2-3 year experience or Diploma in Human Services with 3-5 years’ experience within the vulnerable sector
- In-depth knowledge of Calgary social and government services, knowledge of Calgary homeless sector services an asset
- Demonstration of effective client de-escalation and crisis intervention
- Demonstrated skill working effectively within a multidisciplinary team
- Knowledge and understanding of client service outcome tracking and previous experience with client assessment tools a benefit
- Proficiency in client databases (ex. FCSS, HMIS, etc.) considered an asset

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $54,810.00-$57,522.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match

Application question(s):

- Do you have a Bachelor’s Degree in Social Services (Social Work/Psychology) with 2-3 year experience or Diploma in Human Services with 3-5 years’ experience within the vulnerable sector? Please specify

**Experience**:

- vulnerable sector: 2 years (required)

Work Location: In person

Application deadline: 2024-09-16

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