Fixed Operations Manager
1 month ago
Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.
With the ever increasing demand for support and service in the auto industry, our **Barrie Honda** location is looking for a **Fixed Operations Manager** to join the team.
**Responsibilities**:
- Actively working to support the Service and Parts departments in ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.
- Provide supporting and coaching based leadership.
- Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics
- Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
- Organizing the parts department, shop floor and parking lot to ensure that areas are all safe and effectively accessible.
- Assist in all aspects of promoting accessories and parts sales and assisting in creating promotions and events such as marketing concepts to create greater sales, gross profit, and CSI with all clients.
- Support the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
- Reviewing all shop comebacks with appropriate Technicians.
- Act as liaison between the dealership and suppliers.
**Qualifications**
- 3-5 years experience in a Fixed Operations management or Assistant Fixed Operations Management experience.
- High attention to detail/organization/time management.
- High level of self-motivation, accountability for goals/targets.
- Ability to work with mínimal supervision.
- Well developed interpersonal, customer service, and communication skills.
- Deep passion and interest in human centered customer experiences.
- Comfort working with all levels of staff and customers.
- Strong verbal and written skills and proficiency in English.
- Proficient in Microsoft Office Applications. (Excel, Word, Outlook)
**Job Types**: Full-time, Permanent
Pay: $80,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Barrie, ON L4N 9H6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Leadership: 2 years (required)
Licence/Certification:
- Drivers License (required)
Work Location: In person
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