Front Desk Agent and Relief Night Auditor
1 month ago
**Hotel Front Desk Agent & Night Relief**
We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out.
First impressions are everything As a Front Desk Associate, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
If you have a knack for customer service and have work experience in the hotel industry, we'd like to meet you.
- **What you will be doing**:_
- Welcome guests to the hotel.
- Register, process, and greet customers promptly.
- Respond to guest requests for information about the hotel and its surroundings.
- Allocate rooms and issue appropriate keys.
- Minimize loss of revenue by adhering to all established credit procedures upon check-in.
- Monitor customer accounts to insure adherence to hotel credit limits by completing high balance reports and verify accuracy of registration information.
- Identifies and records any special billing instructions.
- Adhere to hotel policies regarding the use of cash till.
- Communicate effectively with guests, colleagues and superiors.
- Demonstrate teamwork by co-operating and assisting colleagues as needed.
- Handle difficult situations effectively.
- Demonstrate working knowledge of all services and facilities of the hotel and effectively assists the hotel guests.
- Respond to guests' complaints in a timely and professional manner.
- **Who we are looking for**:_
- A Personable, polite and friendly individual.
- Detail oriented.
- Able to problem-solve, make decisions and take initiative as required.
- Takes genuine pleasure in providing service to others.
- A Team Player.
- Is Able to work alone.
- Has work experience in a Hotel Front Desk Associate, Customer Service or similar role.
- Experience with hotel PMS - Visual Matrix is an asset.
- Is Fluent in English
- Fluency in Chinese (Cantonese and or Mandarin) is an asset.
- Has Excellent communication and organizational skills.
- Degree in hotel management is a plus.
- Is Able to multitask and work effectively under pressure.
- Excellent in verbal and written communication skills.
- Available to work morning, afternoon, and night shifts 11pm to 7am, when required.
- Has Schedule flexibility - available to work weekends and holiday - mandatory.
**Job Type**: Part-time
Pay: $20.00-$21.50 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
-
Front Desk Agent
5 days ago
Richmond, Canada Vancouver BC Airport Hotel Full time**Hotel Front Desk Agent & Night Relief** We are looking for vibrant & lively Front Office Associate to come on board. Someone who will go beyond the ordinary for our guests and our team. Someone who will work towards increasing customer satisfaction by providing efficient, prompt, and courteous service from check-in through check-out. First impressions...
-
Night Auditor/front Desk Agent
1 month ago
Richmond, Canada Holiday Inn Vancouver Airport Full timeThe Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Sunday and Monday Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: -...
-
Night Auditor/front Desk Agent
2 months ago
Richmond, Canada Holiday Inn Vancouver Airport Full timeThe Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Sunday and Monday Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: -...
-
Night Auditor/front Desk Agent
3 days ago
Richmond, Canada Holiday Inn Vancouver Airport Richmond Full timeThe Holiday Inn Vancouver Airport is looking for a Night Auditor/Guest Services Agent possessing unique qualities and skill-sets compatible to the long-term visions of the company. Currently the job will be Night Audit shifts with potential for other shifts in the future. **Job responsibilities and duties are, but not limited to**: - Processing check-ins...
-
Front Desk Agent
2 weeks ago
Richmond, Canada Executive Hotel Vancouver Airport Full timeThe Executive Hotel Vancouver Airport requires an energetic and motivated new Part-time Front Desk. Agent is responsible for greeting and registering guests in a professional manner, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. This position is important for providing exceptional...
-
Front Desk Agent
6 days ago
Richmond, Canada Holiday Inn Express and Suites Riverport|Richmond Full timeThe **Holiday Inn Express & Suites Riverport | Richmond** is seeking an experienced **Full-Time Front Desk Agent** to join our team. From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home. As a Front Desk Agent, you'll handle payment...
-
Front Desk Agent
5 days ago
Richmond, Canada Splitsville Riverport Full timeSplitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...
-
Front Desk Agent
1 month ago
Richmond Hill, Canada Splitsville Richmond Hill Full timeSplitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...
-
Night Auditor
3 days ago
Richmond, Canada Westmont Hospitality Group Full timeThe Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. **Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges to...
-
Manager On Duty/ Relief Night Manager
2 months ago
Richmond, Canada Radisson Hotel Vancouver Airport Full timeRadisson Hotel Vancouver Airport - Supervisory - Full Time | - Permanent - 8181 Cambie Road Richmond - 1 position available - Accessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on November 7, 2023 Reporting to the Front Office Manager in the new position of Manager on Duty/Relief Night Manager, works...
-
Night Auditor
1 month ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Front Desk Agent
1 month ago
Richmond, Canada Abercorn hotel Full time**Front Desk Agent** Abercorn Hotel - Richmond, BC **Job description** **RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and...
-
Night Auditor
2 weeks ago
Richmond, Canada The Westin Wall Centre, Vancouver Airport Full time**ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...
-
Guest Service Agent/night Auditor
6 days ago
Richmond, Canada Sandman Hotel Group Full timeFirst impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...
-
Front Desk Associate
5 days ago
Richmond, Canada Richmond Sports and Fitness Full time**We are looking for a Front Desk Associate to join our team at Richmond Sports and Fitness.** **The position will be 2-4 shifts per week; availability is required for weekday evenings 4-11pm and weekends; available between 8am-9pm.** **Responsibilities will include**: - Greeting all guests, as well as answering inquiries; both in person and over the...
-
Front Desk Agent
3 days ago
Richmond, Canada Executive Hotel Vancouver Airport Full timeJob Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love...
-
Front Desk Agent
2 months ago
Richmond, Canada Abercorn Hotel Vancouver Airport Full time**RESPONSIBILITIES**: - The Front Desk Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. - Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day's transactions; running relevant reports; - This role...
-
Mandarin Speaking Front Desk
2 months ago
Richmond Hill, Canada A+ Roofing Canada Full time**Night shift Front Desk** **Position Summary**: The **Night Shift** **Front Desk Receptionist** will be responsible for developing intra-office communication protocols, streamlining administrative procedures and assistance to managers. We are seeking a highly motivated self-starter with strong communication and organizational skills to work side by side...
-
Night Auditor
6 hours ago
Richmond, Canada Versante Hotel Full timeA partner to the Front Office Manager and Duty Manager is responsible for the smooth operation of the Versante Hotel during their shift. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled. Property overview Minutes from...
-
Front Desk Receptionist
1 month ago
Richmond Hill, Canada Power 7 Realty Full timeWe are a real estate service company located in Richmond Hill (Leslie and 16th Ave) that mainly focus in buying and selling resale homes in greater Toronto area. We are looking for individuals that are energetic and well organized to manage the front desk and also some office administrative task. Must be fluent in spoken and written English. Cantonese or...