Sightseeing Tours Host, Banff

4 months ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Ensuring unforgettable experiences for guests on full day excursions throughout the iconic Canadian Rockies.
- This fun, summer job is based out of Banff with an immediate start date, ending October 31st._

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Working as a team with the Driver, the Host Guide coordinates refreshments, guest safety and provides commentary
- Escorting and providing limited commentary to the guests when leaving the bus
- Meet and greet guests at place of tour origin
- Assist driver with luggage storage and handling
- Responsible for on-board refreshments stock control; garbage and recycling disposal
- Provide informative answers about Pursuit and its attractions
- Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs
- Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival
- Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc
- Ensure that each customer interaction is friendly, courteous, and professional
- Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers
- Direct all clients and guests to the appropriate locations
- Resolve customer service problems by tracing source, then finding and recommending alternatives
- Follow up all problems with the goal of preventing a recurrence
- Relay appropriate problems to supervisor with potential solutions
- Maintain current and accurate knowledge of all of Explore Rockies products and website
- Keep up to date with changes to computer systems or any communication systems
- Maintain professional conduct and appearance at all times
- Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized
- Uphold the “Always Honest” values

What skills and experience do you need for this job?:

- An active interest in the Canadian Rockies
- Possesses organizational skills
- Effective communication skills
- Secondary language skills are an asset
- Strong customer service skills and attention to detail
- Basic mathematical and literacy skills
- Time management and ability to multi-task
- Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
- Able to work independently, be self-motivated and self-regulated
- Ability to take initiative and anticipate needs
- Ability to effectively problem solve in a timely manne
- Cash handling experience
- Public speaking experience an asset
- First Aid qualification an asset
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

What will your work environment be like?:

- Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around national parks.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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