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Tour Operations Manager
2 months ago
We are seeking a highly organized and detail-oriented Tour Operations Manager to join our team at Discover Banff Tours Ltd.
Job Summary:The Tour Operations Manager will be responsible for coordinating and supervising the activities of our tour guides, ensuring that all tours run smoothly and efficiently. This is a key role that requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Coordinate and supervise the activities of tour guides, including scheduling, training, and performance evaluation.
- Develop and implement procedures to ensure the highest level of customer satisfaction and service quality.
- Manage and maintain accurate records of tour schedules, client information, and staff performance.
- Collaborate with other departments to ensure seamless operations and effective communication.
- Provide technical advice and guidance to tour guides on tour operations, customer service, and safety procedures.
- Assist in the development and implementation of new tour programs and services.
- Perform other duties as required to support the success of the company.
- 1-2 years of experience in a supervisory or management role, preferably in the tourism industry.
- Excellent leadership, communication, and organizational skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain accurate records and reports.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and organized individual with a passion for the tourism industry, please submit your application, including your resume and a cover letter, to [insert contact information].
