Director of Training

4 months ago


Toronto, Canada St. Louis Bar & Grill Full time

**DIRECTOR OF TRAINING**

**In this role you will**:

- Fulfil training for pipeline of New Store Openings (NSOs)
- Schedule training team accordingly
- Manage Training Team budget (departmental and team travel/meals)
- Develop and direct the implementation of effective New Store Opening processes
- Champion new approaches to NSO systems, process and practices toward the overall improvement of the long-term success of NSOs
- Communicate with, coordinate and involve the various head office departments and suppliers to ensure effective NSOs
- Ensure project workback plans are effectively executed
- Effectively manage and meet project budgets
- Design effective training materials to enhance restaurant skills, knowledge and execution of key programs
- Develop and roll out job aids, training tools, seminars, etc. as assigned to support new and existing operations systems, tests and menu programs as assigned for the existing restaurants
- Identify training and development needs through analysis, and by gathering regular feedback from key stakeholders
- Implement and sustain a Learning Management System that delivers and tracks training initiatives and programs including LTO’s & Compliance etc.
- Design, implement and sustain tools and processes that drive the St. Louis culture of training and operations excellence
- Develop multi-year operational and training plans with budgets and specific timelines
- Create evaluation processes that validate the effectiveness of learning vs desired outcomes
- Use metrics to continuously improve quality of learning and tools with established benchmarks
- Coordinate all menu updates and launches
- Edit training material to adhere to menu food and beverage specifications
- Support other departments (operations, menu, marketing, IT) initiatives by providing training
- Communicate training programs and opportunities to restaurants and Business Consultants

**You bring with you**:

- 3+ years experience leading a hospitality training team within a franchise company
- Degree or Diploma in related field
- Strong leadership skills
- Excellent organization and time management skills
- Experience using MS Office as well as training platforms (i.e. e-learning platforms)
- Experience building strong training materials for both Front of House and Back of House teams
- Strong writing & language skills is required
- Adaptable, energetic, and self-starting team player
- Courteous & professional demeanor

St. Louis Bar & Grill strongly believe in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.


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