Manager, Planning

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a **_Manager, Planning & Governance _**_within the _**_Technology Risk and Security _**division_._

Reporting to the AVP, Portfolio Management & Governance, The Manager, Planning & Governance is responsible for establishing and managing processes and tools for work intake management, developing a comprehensive I&O technology and service delivery plan, resource capacity / demand management and operational performance measurement and reporting.

**What you will do**

**Work Intake Management**
- Establish and mature the capability for cross-functional work intake management including development, health and maintenance work, as well as business service demand requests
- Work with the Office of the CIO (OCIO) and Delivery Leaders to ensure I&O work intake processes are aligned with the standard governance framework and processes for project intake, prioritization and stage gating
- Ensure I&O work intake, triage, prioritization and work assignment processes are operating effectively, and to make adjustments and improvements as necessary
- Responsible for ensuring I&O leadership visibility of all work entering the intake channels
- Responsible for ensuring all Canada Technology teams are aware and properly trained on how to effectively use the approved I&O work intake processes

**Infrastructure and Operations Planning**
- Responsible for establishing a programmatic approach to maintaining infrastructure and service roadmaps by working with I&O leadership and service owners and ensuring alignment with business and IT strategy and objectives
- Responsible for the development and ongoing maintenance of the annual I&O strategic planning document that includes:

- Clearly defined goals, objectives and priorities aligned with the Canada Technology Strategy
- Primary workstreams with supporting details regarding scope of work, general approach, dependencies, outcomes and benefits. Primary workstreams will include development, health and maintenance initiatives as well as ongoing BAU work activities and required capital expenditures
- Key performance metrics and targets that will be used to measure progress and operating performance
- Capacity and demand views for I&O resources
- Budget summary by I&O service domains and cost pools
- Work with Delivery Leaders to assist in the development and ongoing re-balancing of the portfolio of delivery work in response to changes in scope of work, and / or priority of work items
- Assist in the development of the annual I&O technology delivery budget

**Workforce Management**
- Establish and maintain a comprehensive resource / workforce management process, leveraging corporate standards and tooling, to manage operational and delivery resource capacity and demand within I&O:

- Establish and maintain a database of named resources and work assignments
- Create resource capacity / demand reports or dashboards specific to business unit needs
- Ensure data integrity and overall data quality and completeness of resource management data that feeds central technology analytics and capacity planning
- Implement and maintain active work management processes that include regular monitoring and adjustment to work plans necessary to achieve desired outcomes:

- Develop and maintain active work management tools and processes including databases, workflows, Kanban boards, job aids, and training materials
- Provide awareness, communication and training to leaders and practitioners related to standard resource and work management processes
- Support leaders in reviewing active work management processes and dashboards and implementing improvements where necessary
- Work with Resource Managers and Delivery Leaders to develop strategies and action plans to manage resource constraints
- Responsible for ensuring that active work management processes are being used effectively throughout the I&O organization
- Support the shift to agile ways of working where applicable as part of ongoing active work management

**Operational and Performance Improvement and Reporting**
- Establish and mature dynamic reporting capabilities that support operational and delivery performance reporting requirements and metrics for I&O including:

- Operational and delivery resource capacity and demand forecasts and planned vs actual time tracking analysis based on active work management processes
- Operational and delivery metrics related to new ways of working
- Operational and delivery performance metrics such as intake volumes, backlog of work, rate of work completion, overall delivery performance and health metrics, and delivery compliance
- Benefits measurement and tracking of actual business value delivered vs planned
- Key technology risk, security and compliance metrics including performance indicators and benefits realization tracking for risk control performance and audit gaps
- Support the ongoing improvement of I&O operations through optimizing service costs, creating eff

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