Supervisor, IT Support

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

About the Faculty of Medicine

Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized institutions as they learn alongside world-class physicians and scientists. Consistently ranked among the top 10 medical schools in Canada, our faculty is among the top faculties of medicine in the world for research impact in biomedical and health sciences.

**Position purpose**:
Reporting to the Director, Medtech, Provide an expert-level of support for end-user oriented software on mainframe and micro-computer environments (software and hardware), including local area networks (LAN) throughout the University. Collaborates closely with other IT groups, and oversee successful completion of joint projects. Supervises a team of computing analysts. The position involves a high level of autonomy.

**In this role, your responsibilities will include**:
**Supervision**: Supervises the work of and provides administrative and technical direction to a team of computing analysts. Participates in staff recruitment and performance management, recommends alternatives to resolve scheduling conflicts and contention of resources. Trains and mentors more junior analysts to ensure continuous and efficient service to end-users.

**Support and advisory service**: Establishes the use of the automated tracking system; supports software on mainframe, and micro-computer environments (software and hardware) including local area networks for the end-users of computing technology. Isolate, debug and solve problems by providing corrective action to technical issues. Provides expert advice to researchers, IT Staff, Support Staff on server and desktop, data security and integrity.

**Planning and implementation**: Responsible for strategic planning around detailed installations and modifications to operating system parameters in order to accommodate expansion and permit access to network services. Manages the installation, testing and upgrades to microcomputer software and hardware for all computing users. Install and test peripherals, including network adapters, tape backup units, memory expansion cards, hard disk, printers. Tunes network parameters to provide optimal functionality of workstations and peripherals on the network.

**Documentation**: Logs, tracks and monitors assigned problems using automated problem tracking software. Installs, evaluates and tests micro-computer software and hardware products including device drivers, custom-made menus, and peripherals. Prioritize problems in order to decide which problems should be given immediate attention. Writes procedures on effective installation of software. Provides professional written documentation based on needs analysis.

**New equipment**: Acquires, tests, and evaluates leading edge technology. Liaises with vendors to ensure that adequate software installations are provided to end-users. Manages the testing of new products and its impact on the University community. Documents and analyze technical findings and recommends new software and hardware products.

**Project management**: Manages and undertakes special projects or studies as required. Monitors and manages progress of projects within group.

**What you will bring**:
University Degree or College Diploma in Computer Science, Information Technology or related field or equivalent combination of education and experience.

Minimum 5 years of experience in an IT technical advisory and support role.

Knowledge of operating systems to understand, install, diagnose and repair c

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