Supervisor Technical Support

1 month ago

Ottawa, Canada Best Theratronics Ltd. Full time

413 March Road
Ottawa, Ontario

Canada K2K 0E4
Tel: 613-591-2100

**Supervisor, Technical Services**

**KEY RESPONSIBILITIES**:

- Manage Technical Services schedule to include all in house and contractor service technicians.
- Coordinate monthly PM runs and assign jobs to field service technicians; optimize the I&S

(installation & Service group) schedule by maximizing the number of jobs in a geographical area.
- Manage training matrix, assist training coordinator with monthly updates; ensure all staff has necessary training before their certifications expires.
- Coordinate all rigging activities to include hire of rigging companies for all EBTS and SCI new installations, disposals and relocations and manage payment of all rigging invoices.
- Schedule all qualified technicians from sister companies in liaison with their service coordinator.
- Assist Customer Service on conference calls for all EBTS and SCI new installations, disposals and relocations.
- Provide daily back up support for 24/7 technical support access line (Gammacell, Raycell and

EBTS). Provide point of contact for vendor registrations (Vendormate, Reptrax etc.).
- Respond to all caller inquiries with efficiency and appropriate urgency.
- Desirable - perform maintenance and repair of Best Theratronics products worldwide and troubleshoot and diagnose technical problems on-site and over the phone.
- Preparation of detailed service reports and complete documentation in accordance with SOP’s and regulatory requirements.
- Other duties as assigned

**SKILLS AND QUALIFICATIONS**:

- Must have completed a recognized Electrical/Mechanical technologist diploma and/or completion of a trade’s apprenticeship program or have significant experience and knowledge of the product lines. Alternative training/certifications will be considered. Work experience in similar position a bonus.
- Customer service skills & problem solving a must, able to multi-task and adapt to change with mínimal notice.
- Must communicate effectively both orally and in writing; adaptability and the ability to deal with tight deadlines.
- Communicate effectively with end users, riggers, regulatory and security representatives to co
- ordinate training & service.
- Communicate effectively and manage relationships with inspectors from nuclear, medical device

& healthcare regulatory agencies a must. Certification as a Nuclear Energy Worker and RadiationSafety protection desirable.
- Must be able to perform electrical/mechanical trouble shooting and possess improvisation skills with technical equipment.
- Willing to travel occasionally; must be available days, evenings and weekends.
- Must be able to work independently.
- Basic computer skills in MS Work and Excel; intermediate data entry/keyboarding skills.
- Read and understand mechanical drawings, electrical schematics, wire and diagnose electrical equipment.
- Work with customers to co-ordinate all service work and training. Manage relationships with various inspectors from nuclear, medical devices and healthcare regulatory agencies.
- Experience in X-Ray equipment and repair would by highly desirable.
- Must be fluent in English; fluency in French desirable.

**Salary**: $65,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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