Contact Centre Specialist Ii, Fraud
7 days ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you'll be doing
As a member of CIBC’s Fraud Operation Contact Centre team, the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. You'll identify, analyze and conduct investigations of client transactions through debit cards, ATMs, over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
- At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._- Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
The start date for this role is February 3rd, 2024. Our Contact Centre is open 7am to 12am. This is a full-time and shift-oriented role, we’d like you to be flexible between these hours.
How you'll succeed- Client focused - engagement of clients that is focused on relationship building over the long term and encouraging client loyalty- Analysis - Exercise decision making skills while reviewing customer’s profiles, transactions, banking history and cheque images to minimize loss and protect CIBC and our client's privacy.- Data Collection - Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.- Collaboration - Interact directly with CIBC clients, branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data, complete investigation, reach resolution and share best practices.
Who you are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.- You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. Job Location
Toronto-750 Law Ave. W., E6
Employment Type
Regular
Weekly Hours
37.5
Skills
Call Center, Client Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively
-
Contact Centre Specialist Ii, Fraud
6 months ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Contact Centre Specialist
5 months ago
Toronto, Canada Workplace Safety and Insurance Board Full timeThe Contact Centre Specialist will be responsible for executing the activities and tasks for change/project requests for the contact centre products and solutions. The Contact Centre Specialist will execute project activities and tasks following standard project methodology, ensuring all project activities are completed on time and within scope, including...
-
Senior Inbound Fraud Advisor
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob DescriptionAt Scotiabank, we're committed to delivering exceptional customer service and fostering a culture of trust and respect. As a Senior Inbound Fraud Advisor - Fraud Resolution Specialist, you'll play a key role in ensuring the delivery of high-quality customer service while minimizing fraud risk and losses.Key ResponsibilitiesAuthorizing...
-
Director, Contact Centre
6 months ago
Toronto, Canada Legal Aid Ontario Full time**Company Bio** Legal Aid Ontario employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law. If...
-
Fraud Specialist
6 months ago
Toronto, Canada OFX Full timeCompany Description **Hi.** We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence. At OFX, you’ll have the opportunity to reach beyond...
-
Supervisor, Fraud
5 months ago
Toronto, Canada Questrade Financial Group Full timeQuestrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...
-
Fraud Operations Performance Associate Ii
4 weeks ago
Toronto, Canada Affirm Full timeAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. At Affirm, our Customer Operations Team is expanding, and we're seeking a dedicated Performance Associate II to champion label accuracy and enhance the quality of cases worked. As an...
-
Contact Centre Representative
4 weeks ago
Toronto, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Risk Management Specialist, Fraud Governance
4 weeks ago
Toronto, Ontario, Canada Equitable Bank Full timeFraud Risk Governance and ComplianceAs a key member of our team at Equitable Bank, you will be responsible for developing and maintaining our Enterprise Fraud Risk Framework, ensuring it aligns with Canadian regulations and industry standards. Collaborate with Enterprise Risk Management to integrate fraud risk considerations and manage corporate fraud risk...
-
Information Specialist, Contact Centre
4 months ago
Toronto, Canada George Brown College Full timeCompetition Number: REQ 6257 TITLE: Information Specialist, Contact Centre DIVISION: Office of the Registrar SALARY: Payband F, starting rate $ per hour HOURS: Monday to Friday (varied) HOURS PER WEEK: 35 LOCATION: 51 Dockside Drive STATUS: Full Time Support EFFECTIVE DATE: Immediately CLOSING DATE: August 12,...
-
Information Specialist Contact Centre Role
3 weeks ago
Toronto, Ontario, Canada George Brown College Full timeJob Title: Information Specialist Contact CentreJob Summary:The Information Specialist Contact Centre plays a crucial role in providing exceptional support services to George Brown College students and the community. As a key member of the Contact Centre team, you will be responsible for delivering timely and accurate information, guiding customers through...
-
Technology Fraud System Specialist
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Technology Fraud System SpecialistAre you a detail-oriented professional with a passion for preventing financial crimes? We're seeking a skilled Technology Fraud System Specialist to join our team at Scotiabank.Key Responsibilities:Collaborate with the Fraud Management Group to support their day-to-day operationsDevelop and maintain statistical...
-
Principal Fraud Risk Consultant
2 weeks ago
Toronto, Ontario, Canada Equitable Bank Full timeAbout This RoleEquitable Bank is seeking a highly skilled Principal Fraud Risk Consultant to join its team in Toronto. As a key member of the fraud risk management team, you will be responsible for developing and maintaining an Enterprise Fraud Risk Framework aligned with Canadian regulations.Key ResponsibilitiesFraud Risk Governance: Collaborate with...
-
Senior Fraud Monitoring Specialist
2 weeks ago
Toronto, Ontario, Canada VersaPay Full timeAbout VersapayAs a leading company in Collaborative Accounts Receivable, Versapay empowers teams with a shared digital experience, bridging the gap between suppliers and buyers. Our AR automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and improving...
-
Lead Fraud Analytics Specialist
2 weeks ago
Old Toronto, Canada Scotiabank Full timeThe Fraud Management Group in Canada is seeking a highly skilled Lead Fraud Analytics Specialist to contribute to the overall success of the team. This role is responsible for executing and delivering individual goals, plans, and initiatives in support of business strategies and objectives.Key ResponsibilitiesDevelop and execute fraud strategies for customer...
-
Financial Fraud Prevention Specialist
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Financial Fraud Prevention Specialist to join our team at Scotiabank. As a key member of our fraud prevention department, you will play a crucial role in identifying and preventing fraudulent activity on Payment cards and deposit accounts.With a focus on customer satisfaction and security, you will work closely...
-
Strategic Director of Anti-Fraud Initiatives
3 weeks ago
Old Toronto, Canada Canadian Bankers Association Full time{"Job Title": "Director, Fraud Prevention Awareness & Education","Job Summary": "The Canadian Bankers Association is seeking a highly skilled Director, Fraud Prevention Awareness & Education to join our team. This role will be responsible for steering anti-scam and fraud awareness and education initiatives, as well as creating linkages between other CBA...
-
Information Specialist, Contact Centre
1 month ago
Toronto, Canada George Brown College Full time**CLOSING DATE**:October 25, 2024 **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...
-
Avp, Canadian Fraud Partner Integration
5 months ago
Toronto, Canada TD Bank Full time**AVP, Canadian Fraud Partner Integration**: - 417434BR **Job Category - Primary** - Management / Consulting / Advisory **Work Location** - TD Centre - North - 77 King Street West **Employment Type** - Regular **City** - Toronto **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...
-
Fraud Analyst
5 months ago
Toronto, Canada Propel Holding Inc Full time**_About Us:_** Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform...