Contact Centre Specialist Ii, Fraud

6 months ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

You’ll work in a fast
- paced Contact Centre where you’ll use your knowledge of CIBC’s card products to support clients as they manage their day-to-day banking needs. As a Customer Care Representative at our Contact Centre, you’ll be the first point of contact for clients calling in with questions about their credit cards. You’ll deepen client relationships by quickly resolving issues, identifying financial opportunities, and providing personalized credit card solutions.

How You'll Succeed
- Client Engagement - Offer an exceptional client experience by providing support to clients and helping them manage their credit card products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Collaborate with others to ensure clients are connected to the right people and opportunities.
- Problem Solving - Listen, ask questions, and put yourself in the client’s shoes to quickly and efficiently resolve their issues. Act like an owner by taking accountability for client issues, and knowing when to lean on others to find the right solutions.
- Product Knowledge - Deeply understand CIBC’s suite of credit card products and use your knowledge to connect clients with the right product opportunities. Proactively suggest credit card options that will help clients achieve their financial goals.
- Ability to Multi-task - Listen, probe and review clients profile simultaneously to provide a resolution and recommendations for the client

Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
- Connect:_ _Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.Job Location

Toronto 750 Law Ave.W., EG

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
Call Center, Client Relationship Management, Communication, Credit Card Fraud, Customer Engagement, Custom

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