Customer Care Coordinator
4 months ago
**As the Customer Care Coordinator for mylife Diabetescare, your primary responsibility will be to ensure seamless coordination between our customers (patients and healthcare professionals) and various internal teams, including Sales, Education, and Customer Care. This role is vital for providing an exceptional onboarding experience for our new patients and contributing to the achievement of our company’s overall goals. Additionally, you will support the Customer Care team in daily tasks, such as answering calls, processing orders, and more.**
**KEY RESPONSIBILITIES**:
- Interact with new customers of mylife YpsoPump to ensure satisfaction and understanding of our product and after-sales customer service.
- Deliver an exceptional customer experience by demonstrating a thorough understanding of how mylife Diabetescare products are used, including the benefits of the product.
- Ensure everything is captured within CRM systems to accurately record all customer interactions and to organize daily activities.
- Support existing mylife YpsoPump customers to ensure retention on mylife Diabetescare products.
- Handle inbound calls from customer leads generated via marketing programs.
- Answer customers’ inquiries about the mylife YpsoPump product and competitive comparisons.
- Collaborate with internal stakeholders to feedback customer insights and help support a culture of continuous improvement.
- Perform a broad range of sales and service-related duties and administrative tasks.
- Perform other duties as assigned.
**SKILLS**
- Effective communication: The ability to clearly and empathetically communicate with patients, healthcare professionals, and internal teams, ensuring that all parties are well-informed and supported throughout the onboarding process.
- Organizational and prioritization skills: Strong abilities to manage multiple tasks, prioritize effectively, and ensure that all customer interactions are documented accurately in the CRM system. Demonstrated decision-making skills are also crucial.
- Problem-solving: The capacity to quickly identify issues or challenges that arise during customer interactions and provide effective solutions, ensuring a smooth and positive customer experience. A strong focus on results and achievement of objectives is essential.
**KNOWLEDGE**
- Product expertise: A deep understanding of Ypsomed products, particularly the mylife YpsoPump, including its features, benefits, and how it compares to competitor products. This knowledge is essential for providing accurate information and guidance to customers. Experience in the healthcare industry, especially in diabetes and insulin pumps, is a plus.
- Customer care best practices: Familiarity with best practices in customer care, including how to handle inbound and outbound communications, manage customer expectations, and maintain high levels of customer satisfaction and retention. The ability to genuinely relate to customers by understanding their requirements, needs, and concerns is vital.
- CRM and data management: Proficiency in using customer relationship management (CRM) systems to track customer interactions, organize daily activities, and ensure that all data is recorded and managed accurately.
**BEHAVIOUR**
- Empathy and patience: Demonstrating empathy and patience when dealing with customers, particularly when they are new to the product or experiencing challenges. This behaviour is crucial for building trust and providing a supportive customer experience. A highly developed sense of integrity is essential.
- Proactive approach: Taking initiative to follow up with customers, anticipate their needs, and provide them with the necessary information or support before issues escalate. Self-motivation and the ability to work autonomously in a professional manner are key.
- Team collaboration and independence: A collaborative mindset that enables effective teamwork with internal stakeholders, ensuring that customer insights are shared and that the onboarding process is seamless across different departments. The ability to work well both independently and within a team environment is required.
- Energetic and flexible: Energetic, motivated, positive, and passionate. Flexibility in hours and the ability to work (rarely) overtime to meet business objectives if required.
Required Qualifications:
Bilingualism: Proficient in both oral and written communication.
Experience with SAP and CRM systems.
**Benefits**:
Hybrid work model (2 days at home)
Comprehensive coverage for your well-being & RRSP
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: Hybrid remote in Pointe-Claire, QC H9R 5N3
-
Customer Care Team Lead
4 months ago
Pointe-Claire, Canada Ypsomed Canada, Inc. Full time**As the Customer Care Team Lead, your primary responsibility will be to supervise the day-to-day operations of the Customer Care team, ensuring seamless coordination between our customers (patients and healthcare professionals) and internal departments. You will lead a team that includes a Customer Care agent and a Customer Care Coordinator, focusing on...
-
Customer Service Coordinator
3 months ago
Pointe-Claire, Canada Ypsomed Canada, Inc. Full time**Job description** **As the Customer Care Coordinator for mylife Diabetescare, your primary responsibility will be to ensure seamless coordination between our customers (patients and healthcare professionals) and various internal teams, including Sales, Education, and Customer Care. This role is vital for providing an exceptional onboarding experience for...
-
Customer Service Coordinator
8 hours ago
Pointe-Claire, Canada Kawneer Company Canada Full time**Customer Service Representative I/Customer Service Coordinator I** **Position Reports to**:Service Center Manager **Department**:Customer Service **Position Location**: Pointe-Claire, Quebec, Canada **Direct Reports**:None **Salary Range**:Dependent on previous work experience and education. Kawneer is a part of Arconic's Building and Construction...
-
Patient Care Coordinator
2 months ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $50,000 - $70,000We are seeking a compassionate Registered Practical Nurse (RPN) to join our healthcare team in Canada. In this role, you will provide quality nursing care to patients in various settings, working collaboratively with healthcare professionals to ensure coordinated care.Key Responsibilities:Assess patients' needs and develop individualized care...
-
Customer Support Coordinator
7 months ago
Pointe-Claire, Canada Xylem Full timeJoin Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...
-
Customer Service Representative
2 days ago
Pointe-Claire, Canada Groupe 3DM Full timeAre you passionate about customer service and working with clients? Are you looking for a new exciting and challenging opportunity? Are you looking to work in a dynamic work environment for one of the top employers? If yes, we have a great opportunity for you! To ensure success, the Customer Service Representative needs to multitask effectively in a...
-
Customer Service Representative
6 days ago
Pointe-Claire, Canada Groupe 3DM Full timeAre you passionate about customer service and working with clients? Are you looking for a new exciting and challenging opportunity? Are you looking to work in a dynamic work environment for one of the top employers? If yes, we have a great opportunity for you! To ensure success, the Customer Service Representative needs to multitask effectively in a...
-
Medical Care Coordinator
3 months ago
Pointe-Claire, Quebec, Canada beBee Professionals Full time $55,000 - $75,000Job SummaryWe are seeking a compassionate and experienced Registered Nurse to join our dedicated healthcare team at beBee Professionals in Pointe-Claire. As a key member of our team, you will provide high-quality care to our patients, collaborating with a healthcare team to deliver excellent medical care and support to individuals of all...
-
Service Coordinator
7 months ago
Pointe-Claire, Canada Elevex Inc Full time**Service Support Coordinator, Montreal** Elevex, a company of human scale positioned as a key player in Quebec when it comes to the material handling equipment, is currently looking for a Service Support Coordinator to join its Montreal service team. If you are passionate about customer service and administration, this role is for you! **WHAT WE...
-
Distribution Coordinator
3 weeks ago
Pointe-Claire, Canada Transformer Table Full timeAre you **detail-oriented**and **enjoy working in logistics**? Transformer Table is looking for a dedicated **Distribution Coordinator** to join our team! **What we bring to the table**: - Free lunch every Friday - Company social events - RRSP employer contribution - Paid personal days - Competitive pay and benefits - Group Health Insurance (medical,...
-
Logistics Coordinator
7 months ago
Pointe-Claire, Canada Bouclair Full timeWe have a stimulating environment where our people are empowered to do meaningful work with like-minded colleagues that want to win. We have embraced a digital first, hybrid work model and have invested in systems, in tools, in process because we care about doing things right, better, and faster. **We welcome anyone that has this same drive and that wants...
-
Retail Program Coordinator
4 months ago
Pointe-Claire, Canada Greenlite Lighting Corp Full time**Retail Program Coordinator** **Responsibilities** - Accurately input customer orders into the system - Verify customer information and enter it into the system - Answer customer inquiries about orders, products and services - Process orders for shipping and billing - Maintain accurate records of customer orders - Stay up to date on inventory levels and...
-
Marketing Coordinator
2 months ago
Pointe-Claire, Canada Walter Surface Technologies Full time**Reports to: Chief Innovation and Marketing Officer** For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy...
-
Bilingual Project Coordinator
7 months ago
Pointe-Claire, Canada Skyline Group Intl Full timeSkyline Group is a Canadian company that manufactures and sells roof safety and access systems such as permanent ladders, guardrail, and walkway systems to clients throughout Canada. We are looking for a qualified Bilingual Project Coordinator to process and ensure the overall success of orders. **Key Accountabilities** - Follow-up with customers to ensure...
-
Bilingual Project Coordinator
7 months ago
Pointe-Claire, Canada Skyline Group Intl Full timeSkyline Group is a Canadian company that manufactures and sells roof safety and access systems such as permanent ladders, guardrail, and walkway systems to clients throughout Canada. We are looking for a qualified Bilingual Project Coordinator to expedite customer order fulfillment and resolve fulfillment issues to ensure the timely delivery of customer...
-
Marketing Coordinator
6 months ago
Pointe-Claire, Canada Bouclair Full timeWe have a stimulating environment where our people are empowered to do meaningful work with like-minded colleagues that want to win. We have embraced a digital first, remote work model that includes work from anywhere (YES! We mean it!). We have invested in systems, in tools, in process because we care about doing things right, better and faster. We welcome...
-
Benefits Coordinator
4 days ago
Pointe-Claire, Canada TCAT Div of Toromont Industries Ltd Full timeReporting to the Manager, Total Rewards, the Benefits Coordinator plays in important role in helping employees manage and understand benefit programs. You will be responsible for administrating various employee benefits, including retirement plans, health & dental insurance, disability, and parental leaves. **As a Benefits Coordinator, YOU will...
-
Coordinator Amazon Account
4 weeks ago
Pointe-Claire, Canada Transformer Table Full time**Do you have a previous experience coordinating an account on Amazon Seller Central?**Then join Transformer Table to help provide an exceptional customer experience on a world-renowned sales platform! As a **Coordinator of Amazon account**, you will play a key role in customer satisfaction and retention. You will be responsible for post-purchase follow-up,...
-
Coordinator Amazon Account
2 months ago
Pointe-Claire, Canada Transformer Table Full time**Do you have a previous experience coordinating an account on Amazon Seller Central? **Then join Transformer Table to help provide an exceptional customer experience on a world-renowned sales platform! As a **Coordinator of Amazon account**, you will play a key role in customer satisfaction and retention. You will be responsible for post-purchase...
-
Health & Safety Coordinator
7 months ago
Pointe-Claire, Canada TCAT Div of Toromont Industries Ltd Full timeToromont Cat is looking for a Health & Safety Coordinator to join our team! This position plays a critical role in supporting the department, management and our internal team on company H&S initiatives. **As a Health & Safety Coordinator, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and...