Customer Support Specialist

5 months ago


Greater Sudbury, Canada Ontario One Call Full time

**Customer Support Specialist**:
Build your future at Ontario One Call

**Company Overview**:
Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig. In addition to our contact centre, we are also responsible for public education, industry outreach, and compliance.

As a Public Safety Authority, Ontario One Call is focused on guiding construction, infrastructure and excavation industries towards creating efficiencies and improvements across the province. Ontario One Call is a not-for-profit governed by a Board of Directors representative of the underground infrastructure and excavation industries.

**Core Values**:
At Ontario One Call we are Reliable Experts who Care.

Reliable We are dependable and accessible

Experts We have the mindset to lead innovation

Caring We ensure the safety and well-being in our communities.

Do you have what it takes to join our team?

**Position Overview**:
Ontario One Call is currently hiring multiple Customer Support Specialists to assist with processing excavation requests received year-round. These highly motivated individuals are dependable, team-orientated and possess strong communication skills. They understand the natural fluctuations in work volume, and are capable of rising to the challenge of our particularly busy “dig season” while utilizing quieter moments to complete training and level up their skills.

This role reports to a Team Lead and is based out of our Sudbury, Ontario office with the opportunity to work a hybrid model of splitting their time between work and the office as per company policy. If successful, all new hires will be required to attend mandatory, paid, full-time training, in office, for the first three weeks. Training runs between the hours of 8:30am and 4:30pm.

We are hiring to fill our morning to evening shift. The shift starts at 10:00am, and may go as late as 7:00pm, although this won't be an everyday occurrence. The hours are anywhere between 37.5 to 40 hours per week.

**Primary Responsibilities**:

- Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
- Make changes to or cancel locate requests as directed by callers, ensuring to get all pertinent information when doing so
- Handle emergency calls in a timely and efficient manner
- Make outbound phone calls to obtain clarification on digging requests
- Answer locate related questions
- Escalate calls when appropriate
- Review additional training material as may be required, staying well informed about changes to processes and the organization
- Handle all interactions in a professional manner

**Qualifications**:

- Must be able to speak, read and write fluently in English. Fluency in French is an asset
- Intermediate skill with MS Office Suite
- Prior use of scheduling software to read individual scheduled shifts/breaks/time off
- Use of virtual ‘soft’ phones an asset
- Familiarity with online maps, such as google maps is a strong asset
- Work schedule flexibility is key. Outstanding attendance and punctuality is required
- Ability to read and interpret directions and instructions by phone or computer
- Effectively communicate with various communication styles
- Exceptional customer service skills
- Excellent attention to detail
- Ability to follow and understand protocol
- Skilled at multi-tasking and handling large workloads in a fast-paced environment

**Technical Requirements**:

- High speed internet connection delivered via Fibre, Cable or DSL
- Computer that meets the following specifications:

- Windows 10 (all updates applied)
- Minimum Intel i3
- Minimum 4GB RAM
- Minimum 512 MB disk space free
- Computer connected to internet via Ethernet cable (WIFI connections are NOT supported)
- Antivirus software (installed and up to date)
- Ability to install Cisco Anyconnect VPN and Microsoft Teams
- Use password ‘on1call’ to perform a speed test on our custom server
- Take a screenshot of the results screen and save it as a pdf file

**Education/Experience**:

- High school diploma (or equivalent) and minimum 1 year completion of post secondary education
- 2+ years of customer service experience with the general public
- Industry experience in a call centre or administration are an asset

**Rewards**:

- Starting salary $41,236.00/annum
- 10 paid personal emergency leave days
- 3 weeks’ paid vacation/year
- Extensive health, dental and life insurance benefits
- Highly engaged workforce and excellent workplace culture
- Diverse and inclusive environment
- Extensive 3 weeks of paid training
- Consistent coaching sessions providing supportive environment

Ontario One Call is an equal opportunity emp



  • Sudbury, Ontario, Canada ivolve Care & Support Full time

    About Ivolve Care & SupportWe are a leading provider of adult social care, dedicated to supporting individuals with learning disabilities and autism to live fulfilling lives. Our approach is centered around co-production, empowering our service users to take an active role in designing and planning their care.Job SummaryWe are seeking a highly motivated and...

  • Medical Receptionist

    6 months ago


    Greater Sudbury, Canada Specialist Medical Office Full time

    Specialist office at the South End is looking for a medical receptionist. The receptionist is responsible for providing clerical and administrative support for regular functioning of the office and ensure that patients are responded to in a timely manner. Hours of work: 10 am - 4 pm (Mon - Fri) Position: Part-time Duties include: - Greeting patients,...

  • Medical Receptionist

    5 months ago


    Greater Sudbury, Canada Specialist Medical Office Full time

    Specialist office at the South End is looking for a medical receptionist. The receptionist is responsible for providing clerical and administrative support for regular functioning of the office and ensure that patients are responded to in a timely manner. Hours of work: 10 am - 3 pm (Mon - Fri) Position: Part-time Duties include: - Greeting patients,...


  • Greater Sudbury, Canada Lawlor Therapy Support Services Full time

    Lawlor Therapy Support Services Inc. is seeking dynamic, positive, and creative Child and Youth Workers, Behavioral Specialists, Developmental Support Workers, Educational Assistants, or those with a degree/diploma in a related field or currently enrolled in a related program to join our team. **Seeking someone to work 2 to 3 days per week for 7 hours per...


  • Greater Sudbury, Canada Lawlor Therapy Support Services Full time

    LAWLOR THERAPY SUPPORT SERVICES Inc. is looking for positive, energetic, creative, enthusiastic Child and Youth Workers/ Behavioral Specialists/ Developmental Support Workers with behavioral experience. The role requires staff to support at risk children and youth between the ages of 4 - 17 with behavioral and emotional challenges. **Qualifications** -...


  • Sudbury, Ontario, Canada Home and Community Care Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team at Home and Community Care Support Services. As a key member of our team, you will provide administrative support services to Care Coordinators, process new referrals and orders, and maintain patient records.Key ResponsibilitiesProvide...


  • Greater Sudbury, Canada Xylem Full time

    We’re Hiring a Customer Support Coordinator! If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our...


  • Sudbury, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    Support Deafblind Individuals in Their Daily LivesSensity Deafblind and Sensory Support Network of Canada is seeking a Support Specialist to join our team in Sudbury, ON. As a Support Specialist, you will work closely with individuals who are deafblind, providing them with the support and assistance they need to live independently.Key...


  • Greater Sudbury, Canada Best-Way Glass Full time

    **Best-Way Glass -** Operating since 1957, Best-Way Glass is Northern Ontario’s premier supplier of glass products and services. With the most comprehensive range of commercial and residential products and services in the North, we are a one-stop shop for glass, windows and doors. And for more than 60 years, we are known for our high quality products and...


  • Sudbury, Ontario, Canada MacLean Engineering Full time

    About the Role:The Customer Support Specialist – Spanish Service is a key position within our Commercial team, focused on delivering exceptional service to customers in markets where Spanish is the primary language. Located in Sudbury, Ontario, this role reports directly to the Commercial Manager and does not have any direct reports.Purpose of the...

  • IT Support Specialist

    4 weeks ago


    Greater Sudbury, Canada William Day Construction Full time

    **IT Support Specialist** **Sudbury, ON** **Desired Skills**: - Personability in interacting with staff in providing timely and effective IT support. - Attention to Detail, regardless of the volume of duties encountered. - Ability to handle high pressure situations and competing priorities in a collaborative approach. - Time Management with the ability to...


  • Greater Sudbury, Canada Culligan of Canada Full time

    **Our Company** Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **Full time Tuesday to Saturday shift.** **Responsibilities** - Assist customers in person and on the phone in a...


  • Sudbury, Ontario, Canada Environmental 360 Solutions Ltd Full time

    At Environmental 360 Solutions Ltd, we are seeking an Office Support Specialist to join our team. As an Office Support Specialist, you will be responsible for providing administrative support to our staff, including receiving and forwarding telephone or electronic enquiries, working on reports from manual or electronic files, inventories and databases, and...


  • Greater Sudbury, Canada Eastlink Full time

    Customer Service Specialist Eastlink **Designated office**: 33 Alderney Dr, Dartmouth, NS **This position is**: 100% working from home (Some travel to the designated office may be required) Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative,...


  • Sudbury, Ontario, Canada The Children's Aid Society of the Districts of Sudbury and Manitoulin Full time

    Job Title: Family Support SpecialistThe Children's Aid Society of the Districts of Sudbury and Manitoulin is seeking a highly skilled and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in providing intensive and customized services to families in need.Key Responsibilities:Plan, coordinate,...


  • Sudbury, Ontario, Canada The Children's Aid Society of the Districts of Sudbury and Manitoulin Full time

    Job Title: Family Support SpecialistAt The Children's Aid Society of the Districts of Sudbury and Manitoulin, we are seeking a highly skilled and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in providing intensive and customized services to families in need.Key Responsibilities:Develop...


  • Sudbury, Ontario, Canada Environmental 360 Solutions Ltd Full time

    At Environmental 360 Solutions Ltd, we are seeking an experienced Office Support Specialist to join our team. As an Office Support Specialist, you will be responsible for providing administrative support to our staff, including receiving and forwarding telephone or electronic enquiries, working on reports from manual or electronic files, inventories and...


  • Greater Sudbury, Canada Humanify Full time

    **Customer Sales Support Representative** **Location**: Greater Sudbury, ON Step into a world where your expertise meets unparalleled opportunities. We believe in recognizing brilliance and fueling the drive for exceptional achievements. As we lay the path for tomorrows successes, we invite you to step forward into a role designed for the proactive and the...

  • Account Specialist

    5 months ago


    Greater Sudbury, Canada Enterprise Holdings Full time

    Enterprise Truck Rental, a division of Enterprise Mobility has an opening for an Account Specialist. The Account Specialist is responsible for influencing the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism. The Account Specialist will be knowledgeable of our complete menu of services including vehicle...


  • Greater Sudbury, Canada Xplore Inc. Full time

    **Position Overview**:** Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Sudbury, ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...