IT Support Specialist

3 weeks ago

Greater Sudbury, Canada William Day Construction Full time

**IT Support Specialist**

**Sudbury, ON**

**Desired Skills**:

- Personability in interacting with staff in providing timely and effective IT support.
- Attention to Detail, regardless of the volume of duties encountered.
- Ability to handle high pressure situations and competing priorities in a collaborative approach.
- Time Management with the ability to prioritize and triage duties, tasks and issues at hand.
- Willingness to learn and keep up with new technologies relevant to DayGroup.
- Problem Solving skills to enable effective break down of a situation into smaller pieces, to identify key issues in a logical and analytical method in order to solve problems as they arise.
- Continuous Improvement to develop and improve job responsibilities through required skills and increasing knowledge.

**Responsibilities**:

- Remotely accessing workstations/mobile devices to perform necessary maintenance, and solve PC hardware, software, or minor network problems.
- Manage backup systems and de-duplication schedules; as needed, restore files for system recovery or when when end-users lose or misplace files.
- Provision/Disable Active Directory accounts, Exchange mailboxes, VPN and 2FA authentication as requested and authorized.
- Manage Active Directory accounts and security, including but not limited to granting/revoking access to network resources, unlocking locked-out accounts, resetting passwords, and modification of attributes.
- Maintaining and updating virus protection on desktops, and other software installations as required.
- Setup and Maintenance of mobile devices, and utilization of MDM software
- Fix and repair printers, scanners and other peripheral devices as required.
- Document most common issues and maintain documentation of resolutions for future reference
- Assist IT Management with other projects and relevant duties as required.

**Desired Skills and Experience**:

- Post-Secondary Diploma or Degree in the field of IT or Computer Science.
- A+ Certification is mandatory. CCNA/MCSA is an asset.
- Hands-on experience with Active Directory, Windows 10/11, Server 2016/2019/2022, Exchange On-Line, VM systems, WDS, and Office 365 services.
- Understanding of network technologies, firewall and VPN services
- Minimum 2 years’ experience working in an IT Technical support role mainly focused on supporting and troubleshooting user issues with PC hardware and software.
- Experience with MDM solutions such as Maas360 is preferred.
- Configuration and deployment of iPhones, Android devices and tablets.
- Strong written and verbal communication skills

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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