Lead, People and Culture, Offshore Service Delivery

2 months ago

Toronto, Canada Softchoice Full time

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

**The impact you will have**:
Reporting to the Director, Offshore Service Delivery, the People & Culture Lead will be responsible for developing and implementing HR strategies that align with our business objectives, fostering a positive work culture, and driving performance improvements. This role requires a proactive leader who can manage talent acquisition, employee engagement, and organizational development initiatives. You will have the opportunity to have impact and visibility with this key function at Softchoice.

**This role is hybrid with the expectation of working in the office 1-2 times per week.**

**What you’ll do**:

- Tenacity to drive outcomes and execution in a ‘start up’ environment
- Willingness to lead from the front and be prepared to dive into many traditional and nontraditional facets of P&C roles to support ELT Sponsor, Partner and Director
- Develop and execute HR strategies to support the growth and performance of offshore delivery teams.
- Activity work with Director to drive attainment of business case objectives
- Lead governance process of roles that are ready to be offshored
- Work with Director and Director+ team at SC to build out framework to ensure a broad cross section or roles can be set up for success with offshore partner
- Partner internally to drive best practices to onshoring across SC leadership team.
- Accountable to support enablement of the talent - utilizing internal tools
- Work closely with management and employees to improve work relationships, maintain and engaged workforce and retain the best talent

**What you’ll bring to the table**:

- A minimum of 5 years of progressive experience in Human Resources including experience in a business partner role in a related industry (experience working with offshore teams an asset)
- A university degree in a related discipline (Human Resources, Industrial Relations)
- Have the ability to work toward a future vision or state without having all the necessary details
- Have proven ability to interact with all levels with comprehensive consultative, partnering, facilitating and influencing/negotiation skills
- Possess strong integrity with the ability to maintain confidentiality and manage highly sensitive information
- Successfully manage several competing priorities while meeting expected timelines
- Highly motivated, self-starting, requiring little direction
- Solution oriented with a strong sense of urgency
- Strong communication and presentation skills plus the ability to work in partnership with Centers of Expertise on special projects or initiatives
- Work closely with management and employees to improve work relationships, maintain and engaged workforce and retain the best talent
- Strong organizational development experience and the ability to problem solve and multi-task in a fast-paced environment

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

**Why people love working here**:

- We offer hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- We offer meaningful work and opportunities for career growth.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the technology industry.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are consider

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