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Director of People and Culture
1 month ago
The Director of People and Culture will lead a team of 15-20 professionals in providing strategic and hands-on support to leadership and associate populations within HelloFresh's Distribution Centers, Production, Logistics Hubs, and Corporate locations.
Key Responsibilities- Set the vision, direction, and culture of the People team by managing individual and team performance expectations and goals, monitoring real-time service levels, and holding the team accountable to meet and exceed performance targets.
- Foster and maintain strong partnerships with stakeholders throughout the organization, utilizing a matrixed shared services model from all structures: Canadian market, North American cluster, and Global organization.
- Work with the North American cluster People team and relevant global teams to identify, develop, and implement People strategies and programs to support operational and strategic business needs on a national level, including employee relations, compliance, recruitment, onboarding, performance management, organizational design, compensation and benefits, learning and development, diversity and inclusion, and offboarding.
- Develop strategic relationships with business partners by building trust and influencing business decisions, using data to root cause issues and uncover core problems, and creating new mechanisms as needed.
- Understand business goals and recommend thoughtful new approaches, policies, and procedures to affect continual improvements in business objectives, productivity, and development of the People team within the company.
- Deliver results in a fast-paced environment with a high volume workload supporting People functions and the business.
- Drive and direct all employee engagement efforts for senior leaders, front-line managers, and associates.
- Continuously innovate People solutions and process improvements by working closely with Canada People and Culture Managers to ensure standardization and alignment in People practices, approaches, and systems/tools.
- Lead projects at a national level, influence and build buy-in from stakeholders, and drive execution and achievement of key results using effective change management and project management skills.
- People and Culture Business Partner for national leaders, supporting the organization, including coaching and advising on key areas such as performance management, employee relations, succession planning, and team effectiveness.
- Ensure legislative compliance across Canada, including the Employee Handbook and other policies, health and safety, hours of work, etc.
- A combination of 7+ years in human resources management with at least 5+ years of experience leading teams.
- 3+ years' experience in one or more of the following industries: shipping/logistics distribution centers, warehousing, manufacturing environments, retail, and customer-facing/customer-service environments.
- Experience supporting hourly, front-line employee populations of 500+.
- Experience in workforce planning/flex staffing, project management, and continuous or process improvement.
- Demonstrated experience leading change management initiatives, specifically in organizational design/structure, People program development and implementation, and/or People service delivery.
- Strong understanding of health and safety, employment, and human rights legislation in AB, BC, and ON.
- Strong stakeholder management skills, especially in business partnering with senior business leaders and global counterparts.
- Excellent coaching and conflict resolution skills, with demonstrated experience in leading complex workplace investigations.
- Sound judgement and fair, ethical conduct with respect to employee relations and our highly diverse employee population.
- Ability to work within a quickly changing, high-pressure environment and with a great deal of ambiguity.
- Ability to work varying shifts, including weekends and evenings, as dictated by business needs.
HelloFresh is a food company that uses many ingredients that may be considered common allergens. As a result, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.
