Bilingual Store Support Agent

3 weeks ago


Mississauga, Canada Carter's|OshKosh Full time

**Baby Clothing, Kids Clothes, Toddler Clothes Carter's**

**Essential Job Functions**:
As a part of the Store Support team, you will be responsible for delivering technical support to the users in our stores. The objective is to troubleshoot problems fully through resolution and record incidents in our ticketing system. Unresolved issues will be escalated to next level support teams where appropriate. You must maintain a respectful and positive tone with our users at all times.
- Meets contact center goals and service level by utilizing established service techniques
- Identify and handle store phone inquiries completely and accurately
- Resolve customer complaints and problems to the satisfaction of the user
- Provide technical support for:

- Operating Systems - Windows, Android, iOS
- Hardware - Tablets, Handheld devices, Printers, Scanners, RFID devices, Cash drawers, Pin Pads, Hubs, Laptops, Servers, UPS equipment
- Networking - Routers, Switches, Access Points, Cabling
- Phone and phone line support (Analog and VOIP)
- User and computer account administration
- Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
- Use technology tools as directed and within established guidelines
- Maintain confidentiality of the organization’s user data
- Participate in individual and team trainings and meetings to ensure knowledge is up-to-date
- Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Observant in reporting unusual circumstances or possible security concerns in the field to management
- Ability to work independently, adhere to work schedule and manage regular duties with mínimal supervision

**Knowledge, Skill and Ability Requirements**:

- Fluent in English and French-Canadian languages
- Demonstrate excellence with listening, verbal, and written communication skills
- Demonstrate strong problem solving and troubleshooting skills
- Working knowledge of Computers, Microsoft Outlook, Excel
- Ability to navigate and multi-task
- Proficient reading skills
- Must have the ability to abide by all of Carter’s policies and procedures; specifically, the attendance policy
- Must know, understand and follow all Standard Operating Procedures
- Working knowledge of Windows XP, Windows 7, Windows 10 or WEPOS
- Working knowledge of Android and iOS
- Proficient Typing Skills
- Microsoft, A+ or Cisco Certifications are a plus
- Must have a sense of urgency

**Prior Work Experience and Educational Requirements**:

- Retail and/or IT Help Desk experience preferred
- Technical Diploma preferred
- High school diploma or a GED required
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (Based on in house documentation)
- Minimum 6 months of customer service experience required

**Physical Demands**:

- Ability to work in a highly structured environment
- Ability to work in a competitive performance driven environment
- Ability to handle repetitiveness of contacts from internal and external customers
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Contact Center environment with moderate noise level due to agents talking, computer, printers and floor activities
- Holiday work schedule as defined by Management and business needs/volume
- Comply with blackout periods as determined by Management
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- There will be shift work involved

LI-Remote

**Required Experience**:


  • Helpdesk Support

    3 weeks ago


    Mississauga, Canada CB Canada Full time

    Helpdesk Support - Bilingual English/French On behalf of our client in the Retail Sector, PROCOM is looking for a Helpdesk Support - Bilingual English/French. Helpdesk Support - Bilingual English/French – Job Description Provide remote IT support for all incidents and requests for all Stores, Offices and Warehouses in a 24/7, fast-paced environment via...


  • Mississauga, Canada MSC Cruises (Canada) Limited Full time

    **Bilingual Contact Center Agent (English & French) - Hybrid** - **WHO ARE WE? **_ **We are a Family Company. **The commitment of the founding Family inspires us with dedication and trust, increasing our sense of belonging. **We have passion. **We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in...


  • Mississauga, Canada Mercedes-Benz Canada Full time

    Bilingual Pre-Term Remarketing Agent Group: Mercedes-Benz Group AG Description **Bilingual Program Advisor** Location: Mississauga, ON **Job Type**: Full time, Salaried Band: 89 **Position Summary**: **Key Responsibilities**: - Effectively communicate with customers and dealers to discuss lease-end options such as extensions, buyouts, financing,...


  • Mississauga, Canada Teranet Full time

    The Account Representative’s role is to effectively manage and coordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s)’ moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided effectively and efficiently while meeting and exceeding our Client’s...


  • Mississauga, Canada Match Retail Full time

    Overview: **Job Title: Bilingual Technical Support Specialist** Reporting to: IT Director Salary Range: $55,000 - $65,000 CAD Location: Mississauga, Ontario, Canada (In office) Number of Openings: 2 **Job Type**: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months) **Overview**: Are you seeking a dynamic role that keeps you engaged every day? If...


  • Mississauga, Canada ADFAST Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...


  • Mississauga, Canada Pegasus Shipping & Maritime (Canada) Inc. Full time

    Updating Tracking Info & Sending Arrival Notices - Communicating with Carriers/Customers/Agents and handling their inquiries - Necessary follow up with Carriers/Customers/Agents for Releases - Issuing Invoices/Debit Notes/Credit notes - Additional duties as required **Salary**: $20.00-$25.00 per hour **Benefits**: - Dental care - Extended health care -...

  • Claims Adjuster

    4 days ago


    Mississauga, Canada Safe-Guard Products International LLC Full time

    Job Title: Claims Adjuster - Tire & Wheel (Bilingual French /English) * Location*: Remote in US-GA - Training class will start February 13, 2023_ **Job Overview**: This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all...


  • Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** **What will you do?** - Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners - Fulfill client needs at first point of contact with incoming work received from services partners through various channels - Complete and process all assigned accounts,...


  • Mississauga, ON, Canada SOTI Inc Full time

    Technical Support Specialist, Level 1 (Bilingual - Portuguese Speaking) page is loaded Technical Support Specialist, Level 1 (Bilingual - Portuguese Speaking) Apply locations Mississauga, Canada – Meadowvale Office (HQ) time type Full time posted on Posted 2 Days Ago job requisition id R07737 SOTI is committed to providing its employees with endless...


  • Mississauga, Canada Beneva Full time

    Job Posting Title: Administrative Support Agent Deposits Status: Regular **Job Description**: SUMMARY DESCRIPTION - Track and assign the mail into our Jira system. - Process requests for cancellations, deceased, bankruptcy, beneficiary changes, decreases and travels riders. In addition to other general Inquiries/requests both in English & French. - Provide...


  • Mississauga, Canada OSL Retail Services Inc Full time

    Overview: It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is...


  • Mississauga, Canada Match Retail Full time

    Overview: Le coordonnateur(trice) à la mobilisation des employés est responsable d’assurer l’engagement, d’augmenter la rétention et de réduire le roulement de nos Spécialistes Café Nespresso. Le coordonnateur(trice) à la mobilisation des employés sera responsable de l’administration du portail Nespresso Plus, de la gestion des données...


  • Mississauga, Canada Match Retail Full time

    Vue d'ensemble: Le coordonnateur(trice) à la mobilisation des employés est responsable d’assurer l’engagement, d’augmenter la rétention et de réduire le roulement de nos Spécialistes Café Nespresso. Le coordonnateur(trice) à la mobilisation des employés sera responsable de l’administration du portail Nespresso Plus, de la gestion des...


  • Mississauga, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE**: Offers reimbursement administrative support to Nurse Case Managers and program managers, while responding to general patient, pharmacy and physician inquiries and creating and following up on submissions pertaining to obtaining coverage through private and provincial drug plans **A DAY IN THE LIFE**: - Keeps detailed electronic charts...


  • Mississauga, Canada ergoCentric Seating Systems Full time

    **About** ergoCentric Inc. was founded in 1990. Our sole mission is to design and manufacture the best ergonomic chairs in the world and we are recognized as North America’s premier manufacturer of high-quality ergonomic seating for office, specialty and healthcare environments. Today, ergoCentric offers a comprehensive portfolio of ergonomic...


  • Mississauga, Canada Walmart Canada Full time

    **Position Summary... **:The Store Support Centre Pharmacy Student is responsible for handling pharmacy operations as well as assisting the pharmacist with patient care, managing supplies and other pharmacy related support. This position will also provide customer service and all medical related questions. They will also be assigned to operational or...


  • Mississauga, ON, Canada Hisense Canada Co. Full time

    Be the Hisense Brand evangelist to drive sales, awareness, and enthusiasm of Hisense brand amongst RSAs (Retails Sales Associates) consistently. Influence store staff to increase the recommendation rate and sell through of Hisense products by demonstrating points of differentiation and advantages. Build strong relationships with the retail staff through...

  • Store Lead

    1 week ago


    Mississauga, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys - Canada’s Authority on Play - has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 38 years later, Mastermind Toys is...


  • Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...