Bilingual Pre-term Remarketing Agent

3 weeks ago

Mississauga, Canada Mercedes-Benz Canada Full time

Bilingual Pre-Term Remarketing Agent

Group: Mercedes-Benz Group AG

Description

**Bilingual Program Advisor**

Location: Mississauga, ON

**Job Type**: Full time, Salaried
Band: 89

**Position Summary**:
**Key Responsibilities**:

- Effectively communicate with customers and dealers to discuss lease-end options such as extensions, buyouts, financing, scheduling and reviewing pre-inspection results, lease return process and directing customers to the responsible dealership personnel.
- Positively impact customer retention within Mercedes-Benz by facilitating loyalty bridge extension requirements and other Remarketing programs to support new sales.
- Drive customer loyalty while supporting our financial services through a strong customer focus and promoting a culture of Customer Experience Excellence.
- Effectively manage assigned queues on timely basis, use communication and analytical skills to provide mutually beneficial problem resolution.

**Qualifications**:
**Education and Experience**:

- Bachelor’s degree with focus in Business Administration or Finance is preferred.
- 1 - 3 years of overall business experience is required; proficiency in Customer Service and remarketing is preferred.
- 1 - 3 years of experience working in the Captive Auto Finance industry is preferred.

**Areas of Knowledge**:

- Excellent verbal and written communication skills in English and French is required.
- General familiarity of business.
- Strong PC, problem solving and analysis skills.
- Strong attention to detail and demonstrate a capacity to adapt to change quickly.
- Demonstrate exceptional organizational and time management skills.

**Competencies**:

- Conflict Resolution
- Customer Orientation
- Negotiating
- Organization
- Time Management

**Additional Note**:

- Job requires flexible hours; must be able to work evenings and/or weekends.

**Corporate Culture**:
We offer customer and employee‐focused culture in a fast paced, competitive, yet team-oriented environment.

**Commitment to Equity**:
Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.

**Posting closing date**: December 8th, 2023**
**_Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted._**

**_ Don’t forget to check out our company profile on _**_Great Place to Work_**_;_**_ we are listed as the 38_**_th_**_ best place to work in Canada for 2020._**

**_ Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation._**

**Organization**: Mercedes-Benz Financial Services Canada Corporation

**Primary Location**: Canada-Ontario-Mississauga

**Work Locations**: 2680 Matheson Blvd East, Suite 500 2680 Matheson Blvd East, Suite 500 Mississauga

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