Bilingual Agent, Recovery

4 weeks ago

Mississauga, Canada Teranet Full time

The Account Representative’s role is to effectively manage and coordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s)’ moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided effectively and efficiently while meeting and exceeding our Client’s expectations and meeting the organization's financial and strategic goals.

What will you be doing  

Manage supply chain and other parties at a transactional level in the repossession and liquidation of moveable assets, of an assigned client portfolio, applying the PPSA rules (Seize and Sue rules, redemption and reinstatement rules, Bankruptcy and Insolvency Act, etc.) and pertinent regulatory rules of the Recovery process.

Provide value-based recommendations to our clients and ensure all client requests are appropriately handled with the highest degree of accuracy and professionalism.

Investigate accounts that have been assigned, verify documents Conditional Sales Contracts, Chattel Mortgages, registers/amends Liens to ensure creditor’s right to enforce seizure. Perform asset equity analysis while also applying to seize or sue guidelines

Manage and guide the creditor’s customer through the redemption process and process funds accordingly as per established guidelines.

About You

Post-secondary education (Business degree/diploma preferred)

Credit and Collection Degree/Certification is an asset

2-3 years experience in credit and collection background or financial services industry

Bilingual agent must have excellent French both written and verbal

Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory.

Superior phone skills with a professional demeanor. Preferably experience in de-escalation.

Excellent negotiating skills.

Good Understanding of PPSA rules, Reinstatement/Redemption rules, Bankruptcy and Insolvency Act, and regulatory requirements by the jurisdiction of the Recovery Process preferred.

Highly developed analytical, decision-making, and investigative problem-solving skills.

Outstanding comprehension and critical thinking ability in applying Jurisdictional rules and regulations in the recovery process and making recommendations and presenting them concisely and logically.

Excellent interpersonal and verbal and written communication skills.

Ability to handle multiple tasks, deal with interruptions and prioritize work to meet SLAs and optimize results.

Goal-oriented; ability to work in a metrics-driven position

Ability to work in a fast-paced high pressure environment with minimal supervision.

Previous Repossession services experience including skip tracing is a strong asset

What We Offer

Market-competitive pay structures

Paid Vacation & Sick Leaves

Maternity, Parental and/or Adoption Leave Top-Up Program

100% Employer-Paid Health Benefit Plan

Retirement Savings Plans with Employer Matching Scheme

Ongoing Financial Wellness Seminars

Corporate Discounted Programs + Wellness Program

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