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Manager, Business Transformation

4 months ago

Etobicoke, Canada Mattamy Homes Full time

**Location**:
Etobicoke, Ontario - Hybrid (3 days/week in office)

**Company***:
Mattamy Homes Canada

**Department**:
Business Process Optimization, Urban Division

**Employment Type**:
Full-Time

**Reports to**:
Vice President, Business Process and Customer Care

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting - and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

**What we offer**

The Manager, Business Transformation will support the VP, Business Process in accelerating Mattamy Homes Urban (multi-family and mixed-use development) division’s growth by leading transformation and business process optimization initiatives across the various functions (Development, Construction Operations, Sales & Marketing, Finance) of the Urban division. Your technical skills, relationship building ability, rigorous customer-focus, and passion for business process optimization initiatives is what will set you up for success in this newly created position.

**What you’ll do**

**Process Enablement**
- Collaborate with stakeholders at all levels of the organization to rethink, design, and transform existing and new business processes incorporating a customer-centric focus in every process.
- Translate processes and information into a structured source of reference material (inclusive of mapping out responsibilities, controls, and system needs) to all key areas of the business (Development, Construction Operations, Finance, Sales & Marketing, etc.).
- Document current and future processes - this would include process maps and written documentation.
- Facilitate workshops to pull key ideas/processes from Subject Matter Experts (SMEs)
- Design a 'To-Be' process and strategy that balances customer experience, efficiency, and effectiveness.
- Create templates with direction from SMEs from functional areas to be used in their operational processes.
- Implement process maps, user guides, RACI models, etc. around core processes (Homeowner sale to close cycle, Procure to Pay Cycle, Warranty Management, Tendering etc.)
- Educate and create awareness of process improvement strategies and methodologies across the organization.

**Project Management**
- Plan and execute business process improvement initiatives in coordination with the Vice President, Business Process.
- Support the business team on prioritizing projects and initiatives.
- Develop project plans & timelines, garnering buy-in from all stakeholders, ensuring all deliverables adhere to our philosophies and division objectives.
- Understand key deliverables, track project progress, manage meeting minutes and actions that come out of meetings.

**Issue Resolution**
- Provide and implement solutions to issues arising from business processes and workflows.
- Measure current process defects and identify future state models by seeking innovative solutions through a team collaborative approach.

**What **y**ou **b**ring**
- Bachelor’s Degree in a related field
- A minimum of five (5) years of progressive work experience with a focus on process improvement and documentation
- Strong facilitation skills
- Excellent relationship/people management skills including the ability to quickly earn the trust of executives, resolve conflicts, deliver tough messages with grace, and execute with limited information/ambiguity.
- Change Management leadership experience (must be able to prepare, support, and help all employees through organizational changes and adoption)
- Excellent communication and presentation skills, including a proven ability to communicate complex issues and formulate recommendations to senior leaders.
- Ability to manage multiple process improvement projects that vary in size, scope, and complexity.
- Ability to work collaboratively, build relationships, succeed in a team, and work independently.

**Bonus points**
- Experience in Real Estate/Development or related industry
- Demonstrated experience in Project Management, including experience with Project Charters, RACI models, Processing and Workflow Mapping.

**Who we are**

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the