Client Care Specialist

6 months ago


Toronto, Canada Gateway Services Inc Full time

**Client Care Specialist**

**ABOUT GATEWAY SERVICES INC.**:
Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

**LOCATION**: Scarborough, ON

**SHIFT SCHEDULE**:Monday to Friday - 8:00 am to 4:00 pm

**SUMMARY**:
The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

**Duties & Responsibilities**
- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests, to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
- Ensure best practices processes and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.

**WHAT YOU NEED TO SUCCEED**:
**Education, Training & Qualifications**
- Post-secondary degree or diploma in a related field
- One year experience working within customer service environment involving client care
- A high level of integrity, ethics, and compassion for the care of the deceased is required.

**Skills & Abilities**
- Teamwork oriented
- Strong problem identification and solving skills.
- Ability to effectively communicate, verbally and written.
- Ability to multitask with multiple systems, while interacting with customers
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners and customers.

**Working Conditions**
- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally lifting/moving 100+ lbs.
- Regularly exposed to low/moderate/high noise environment
- Regularly exposed to low/moderate/high heat environment

**WHAT YOU CAN EXPECT FROM US**:

- Competitive Pay
- Medical, Vision & Dental Insurance
- Potential for Career Growth
- Employee Assistance Program
- Paid Holidays & Time Off
- A sense of community
- Gateway tuition reimbursement program



  • Toronto, Ontario, Canada Nafees Care Full time

    At Nafees Care, we are seeking a Support Care Specialist to join our team. As a Support Care Specialist, you will be responsible for providing personal support and care to our clients, including assisting with daily living activities such as bathing, dressing, and medication administration.You will also be responsible for providing companionship and social...

  • Client Care Specialist

    6 months ago


    Toronto, Canada Peninsula Canada Full time

    **Bright Client Care Specialist** **Company**:BrightHR Limited. **Job Title**:Bright Client Care Specialist **Department**:Service **Location**:Toronto, ON **Salary**: $55,000 - $60,000 **This is an on-site position.** **The Role of Client Care Specialist** As a Client Care Specialist, you will be the point of contact for any client issues, concerns,...


  • Toronto, Ontario, Canada HealthEcareers - Client Full time

    Job OpportunityLanceSoft is seeking a skilled Emergency Department nurse for a travel nursing assignment.As a travel nurse RN, you will have the opportunity to work in a dynamic and challenging environment while enjoying the benefits of travel and exploration.Shift: 8 hours, nightsEmployment Type: Travel40 hours per weekOur clients rely on us to provide...


  • Toronto, Ontario, Canada Spectrum Health Care Full time

    Job OverviewSpectrum Health Care is a leading provider of healthcare services, committed to delivering exceptional care to our patients. We are currently seeking a highly skilled Caregiver Specialist - Client Support to join our team.About the RoleThis role involves providing personalized support and care to our clients in their homes or facilities. As a...


  • Toronto, Canada Brinks Full time

    About the job - Position Title: National Client Care Specialist- Reports to: Sr. Manager, Customer Care- Location: 95 Browns Line, EtobicokePosition Overview- The National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers on a regular...


  • Toronto, Canada Brink's Canada Full time

    About the job **Position Title**: National Client Care Specialist **Reports to**: Sr. Manager, Customer Care **Location**: 95 Browns Line, Etobicoke Position Overview The National Client Care Specialist must have a strong Customer First attitude and will be responsible to liaise with both external and internal customers. They will engage with customers...


  • Toronto, Canada Brink's Incorporated Full time

    **Locations**: Toronto, ON - **Department**: Customer Care - **Req ID**: R49299 The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn...

  • Home Care Specialist

    3 weeks ago


    Toronto, Ontario, Canada Preferred Personal Care Full time

    Job DescriptionAt Preferred Personal Care, we are seeking a dedicated and compassionate Home Care Specialist to join our team. This role offers a unique opportunity to make a difference in the lives of our clients by providing personalized care and support in the comfort of their own homes.About the RoleAssist clients with daily living activities, such as...

  • Client Care Specialist

    6 months ago


    Toronto, Canada Stewart Title Guaranty Company Full time

    We are the Canadian Division of Stewart Title Guaranty Company, a leading provider of residential and commercial title insurance. As one of the largest title insurers in the world, Stewart Title specializes in providing our clients with exceptional service, deep expertise and innovative solutions to help close their real estate transactions with peace of...

  • Home Care Nurse

    4 weeks ago


    Toronto, Ontario, Canada The Care Company Full time $36 - $46

    Job Title: Home Care Nurse - Paediatric SpecialistJob Summary: We are seeking a skilled Registered Nurse (RN) or Registered Practical Nurse (RPN) to join our team at The Care Company. As a Home Care Nurse - Paediatric Specialist, you will be responsible for providing high-quality care to paediatric patients in their homes.Responsibilities:Provide personal...

  • Client Care

    5 months ago


    Toronto, Canada PARKER PET CARE Full time

    Parker Pet Care is a comprehensive animal care service provider, operating in Toronto since 1945. We offer overnight care, daycare, grooming and training for dogs, and overnight care for cats. We are looking to add a new team member to our Client Care team - either for ongoing full-time employment, or for ongoing part time (2-3 shifts a week or weekend...

  • Client Care

    2 months ago


    Toronto, Canada PARKER PET CARE Full time

    Parker Pet Care is a comprehensive animal care service provider, operating in Toronto since 1945. We offer overnight care, daycare, grooming and training for dogs, and overnight care for cats. We are looking to add a new team member to our Client Care team full time. Address: 1381 Meadowvale Rd. (Meadowvale/Sheppard) Client Care staff are scheduled based...

  • Client Care Supervisor

    6 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: **SPRINT Senior Care **began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay...

  • Client Care Supervisor

    7 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **Job Summary**: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members including but...

  • Client Care Supervisor

    5 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **Position Type**: Full Time, Part Time, Causal (Relief) **Department**: **Client Services** **Job Summary**: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor...

  • Client Care Supervisor

    5 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **Position Type**: Full Time, Permanent **Department**:Client Services** **Job Summary**: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the...

  • Client Care Supervisor

    5 months ago


    Toronto, Canada SPRINT Senior Care Full time

    **Position Type**:Permanent, Part-Time (Evening Weekends)** **Job Summary**: The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations...

  • Client Care Specialist

    5 months ago


    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...


  • Toronto, Ontario, Canada SPRINT Senior Care Full time

    About UsSPRINT Senior Care is a leading community support service agency in Toronto, dedicated to providing practical and low-cost services to seniors and their caregivers.Job SummaryWe are seeking a skilled Transportation Care Specialist to join our team. As a key member of our transportation department, you will be responsible for driving clients to and...

  • Client Care Supervisor

    4 months ago


    Toronto, Canada SPRINT Senior Care Full time

    Position Type: Permanent, Part-Time (Overnight) Job Summary:The Client Care Supervisor is an RPN who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence...