Program Assistant

3 weeks ago

Toronto, Canada COTA Health Full time

**PROGRAM ASSISTANT**

**Assertive Housing First Team - AHFT West Team**

**One (1) Non-Bargaining Position,** Permanent Full-Time Position**

**Monday to Friday: 8:30-4:30pm**

**About Cota**

If you're looking to contribute your expertise at a community-based organization making a positive impact in the lives of thousands of people each year - Cota would love to hear from you

We provide a collaborative and inclusive work environment that emphasizes employee support, learning opportunities and excellence in our field. We offer flexible hours and employer-paid benefits for some classifications along with other perks and wellness activities.

For 50 years, Cota has been supporting adults with mental health and cognitive challenges to live well within their community. We provide person-centred support to help individuals find inspiration and hope in themselves, so they are better able to pursue meaningful change in their lives.

To find out more about us and our programs/services and employee benefits please visit our website

**Role Overview**

We are seeking an enthusiastic and customer service oriented individual to play a key role in facilitating the Assertive Housing First Team’s operations with a focus on providing administrative and reception support. Excellent people and problem-solving skills to assist participants dealing with mental health, addiction challenges, and justice involvement are paramount for success in this position.

As a member of this multidisciplinary team, you will work 37.5 hours per week (Monday-Friday, 8:30am-4:30pm) on-site scheduling client visits, managing appointments and providing crucial administrative support to the team and Psychiatrist, under the direction of the Manager, Community Health Services.

**About the Team**:
The AHFT utilizes an interdisciplinary team and Housing First approach to support individuals who are homeless, living with mental health challenges and involved with a mental health court diversion program and/or are on release from a provincial correctional facility.

**Primary Responsibilities**:

- Responding and triaging calls.
- Coordinating communication between the team and program participants.
- Reception support to include greeting of clients and visitors, notifying staff that client or visitor has arrived.
- Scheduling of clients daily visits, entering appointments into client’s calendar on Teams, scheduling meeting rooms and board rooms this will include other teams requesting use of rooms.
- Administrative support to Psychiatrist and team, may include other teams that are visiting the site.
- Minute taking from morning meeting.
- Biweekly business team meeting.
- Other tasks assigned by program manager.
- Provide support to team and Psychiatrist - faxing of prescriptions, uploading assessments, other related administrative tasks.
- Graduate from a recognized Secondary School.
- Office Administration Certificate or Office Clerk Diploma (preferred).
- One to three years of receptionist, word processing, data input and general office experience.
- Strong knowledge of Windows and Microsoft Office Products (Word, Excel, Access) is required.
- Excellent people and problem-solving skills to assist and support participants with serious mental illness, addiction challenges and justice involvement as well as their families.
- Demonstrated organizational and analytical skills.
- Ability to work independently as well as part of the AHFT program.
- Ability to work under tight pressures and reporting deadlines.
- Strong commitment to the right and ability of each person with a serious mental illness to live in normal community residences; work in market jobs; and have access to continuous supports and services.
- Skills and competence to establish supportive trusting relationships with persons with serious mental illness and respect for participant’s rights and personal preferences in treatment are essential.
- Compliance with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and participants and that health and safety concerns or incidents are responded to promptly.
- Commitment to the confidentiality of client, employee and Cota information at all times.

**Other Requirements and Working Conditions**:
**Application Details**:
Please forward a cover letter and your current resume **on or before March 29th, 2024** by 4:00pm to Human Resources with the** reference EX211.**

**Cota's Values & Commitment**

Cota's core values of Hope, Respect, Dedication, Equity, Collaboration and Innovation are at centre of who we are and what we do.

As an equal opportunity employer, we remain dedicated to sustaining an experienced workforce that reflects Cota's commitment to recognizing everyone's contributions, respect of everyone's dignity, unique experience and potentials.
Cota will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under h

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