Program Assistant

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/07/2024
**Req ID**: 35923
**Faculty/Division**: School of Management
**Department**: Joseph L. Rotman School of Management
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00050909

**Description**:
**About us**:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise - Here’s where it changes - to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

**Your opportunity**:
The Intercultural Skills Lab (ISL) promotes the development ofintercultural competence to create teams that are engaged, inclusive and transformative. Our signature program Business Edge has supported the critical skills development and career advancement of Internationally educated professionals since 2009. Since then, our programs and services have grown to off er a blend of on -campus and digital learning in five key areas: communication, intercultural competency, leadership, sector-specific training, and career growth.

As the Program Assistant, you will support ISL’s goal of providing top tier professional development programs for internationally educated professionals, and its strategy of building a portfolio of customer-focused hybrid learning. You will be responsible for all activities relatedto planning and delivering programs both online and in-person.

**Your responsibilities will include**:

- Providing administrative support to program leaders and team members
- Providing back-up support to program delivery, outreach, admission, and operations team members
- Coordinating meeting schedules, agendas, materials, action and follow-up items
- Editing, preparing, and planning program and/or course material
- Corresponding and coordination of course materials on Learning Management System
- Preparing correspondence using templates; preparing invoices using templates
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Resolving minor complaints within the scope of the role and referring larger issues when appropriate

**Essential Qualifications**:

- College Certificate or equivalent, or acceptable combination of equivalent educationand experience
- Minimum two (2) years experience with at least one year in an academic setting
- Experience in supporting delivery of online programs using Learning Management Systems and webinar platforms like Zoom, Adobe Connect and Webex
- Effective oral and written communication to obtain and relay information accurately
- High attention to detail and dedication to accuracy
- Strong customer service orientation
- Exercising tact, diplomacy and discretion when dealing with others, dealing courteously and effectively with people
- Working effectively and accurately under pressure of high volume and frequent interruptions; ability to multi-task
- Excellent organizational skills including ability to set priorities, proactively pursue completion of tasks to meet deadlines
- Ability to handle multiple programs and/or priorities simultaneously
- Ability to anticipate next steps and work proactively
- Embraces diversity and fosters inclusion
- Our programs are delivered in the evenings and on Saturdays and the Program Assistant will be required to work these hours depending on program needs

**Assets (Nonessential)**:

- Experience in Excel with the ability to perform search and sort functions, conditional formatting, and the use of simple formulae

**To be successful in this role you will be**:

- Adaptable
- Efficient
- Meticulous
- Organized
- Proactive
- Responsible

**Notes**:
This is a term to September 30, 2024

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Closing Date**: 02/15/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Grant - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial
**Recruiter**: Jen Salerno

**Lived Experience Statement

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