Inside Sales/customer Service
3 months ago
**Job Summary**: The Inside Sales/Shipper will be instrumental in ensuring customer satisfaction by providing excellent service, accurately handling orders, and managing warehouse tasks. This role involves customer interaction, order processing, and utilizing MS Office for data entry and administrative tasks.
**Duties**:
- **Customer Service**: Answer calls promptly and professionally, addressing customer inquiries and delivering exceptional service.
- **Order Fulfillment**: Use warehouse equipment such as forklifts to pick and pack orders efficiently.
- **Packaging**: Securely package items to prevent damage during transit and build or fabricate shipping containers as needed.
- **Shipping**: Ensure timely loading and unloading of shipments, managing logistics to meet delivery schedules.
- **Product Receiving**: Receive and inspect incoming shipments for quality and accuracy, and document accordingly.
- **Inventory Management**: Store products in designated warehouse locations, maintaining an organized and accessible inventory system.
- **Order Processing**: Accurately perform order picking and fulfillment tasks to meet customer expectations and deadlines.
- **Quoting**: Provide timely and accurate quotes to customers based on their requests and specifications.
- **Data Entry**: Utilize MS Office to input, update, and manage order and inventory data. Generate reports and maintain accurate records.
- **Administrative Tasks**: Handle administrative duties such as filing, record-keeping, and other office-related tasks as needed.
**Skills**:
- **Warehouse Experience**: Proven experience in warehouse operations, including receiving, inventory management, and order fulfillment.
- **Equipment Proficiency**: Ability to operate forklifts, pallet jacks, and other warehouse machinery safely and effectively.
- **Detail-Oriented**: Strong attention to detail to ensure precise order fulfillment and accurate data entry.
- **Physical Capability**: Ability to lift and move heavy items as required for loading, unloading, and warehouse management.
- **Packaging Skills**: Expertise in secure packaging techniques to ensure safe and damage-free delivery of products.
- **Data Entry Skills**: Accurate and efficient data entry skills to manage order and inventory information effectively.
This role is ideal for individuals who are detail-oriented, organized, and capable of handling both customer service and administrative tasks, along with hands-on warehouse, and inventory control responsibilities.
Pay: $40,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- warehouse: 2 years (required)
Licence/Certification:
- Class 5 Licence (required)
Work Location: In person
Expected start date: 2024-10-15
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