Receptionist

5 days ago

Edmonton, Canada Edmonton Valve & Fitting Full time

Salary:
**Company Summary**:
For over 50 years, Edmonton Valve & Fitting has been dedicated to providing professional customer
service and support to our valued customers on our extensive local inventory of Swagelok products. As
one of the leading fluid handling components suppliers in Central and Northern Alberta, we demonstrate
our level of commitment to our customers and associates by our dedication and focus on quality and
continuous improvement.

**Job Purpose**:
We are seeking a Receptionist capable of efficiently managing front desk operations, while also
performing various administrative and clerical tasks.

**Position Summary**:
As the Receptionist, you are the first point of contact for our company and represent the face of our
organization. Your responsibilities include providing administrative support to the organization, warmly
welcoming guests and visitors into the business, and answering and redirecting phone calls accordingly.

**Position Requirements**:

- Phone:

- Answer all incoming calls politely and professionally, ensuring that all callers are directed to the

appropriate associate who can assist in their request.
- Manage multiple calls and multiple lines simultaneously, while maintaining a polite tone

Reception
- Monitor Lunch Schedule and Bamboo to remain informed of associate availability
- Monitor Events Calendar on Connect to stay up to date with all visitors, training, and meetings
- Greet all guests and assist them in signing in, by the Visitor Policy
- Inform associates of visitor arrival
- Receive, sort, and distribute all mail

Administration:

- Complete daily invoicing process, including sorting between paper and electronic invoices,
- Responsible for distributing and filing all paperwork
- Work with customer service reps on investigating paper flow and order issues
- E-Invoicing through online portals

Office:

- Kitchen organization/restock - order groceries/coffee
- Order/restock office stationery

**Education, Experience, and Skills/Knowledge Required:
**Education**:
High School Diploma (Essential)
Secondary Certificate or Diploma in related program (Desirable)

**Experience**:
Experience in a receptionist role (Essential)
Experience in a customer focused environment (Desirable)
Experience with invoicing and basic paperwork (Desirable)

Skills/Knowledge Required:
Highly professional verbal and written communication skills (Essential)
Proficiency in English and in MS Office (Essential)
Skilled in multitasking (Essential)
Customer service orientation and negotiation skills (Desirable)
High degree of accuracy and attention to detail (Essential)

**Emotional Intelligence Competencies**:
Customer Oriented: Responds promptly to customer needs; Solicits feedback to improve service;
Response to requests for service and assistance; Demonstrates technical aptitude; Meets commitments.
Ethics: Respects others, demonstrates integrity and innovation and insists on quality.

Organizational Awareness:
1. Follows policies and procedures.
2. Supports the organization's goals and values.
3. Leads by example to reach strategic goals.
4. Focuses on achieving results.
5. Applies strong leadership skills.
6. Applies fast action-taking

Independent: Balances team and individual responsibilities; Offers and welcomes feedback; Works
effectively to resolve conflict.

Written Communication: Writes informatively and accurately; presents numerical data effectively,
clearly and accurately communicates to all associates and customers.

**Working Environment**:
Physical Requirements: Ability to perform in a variety of positions for possibly extended periods: sit at a
desk for several hours in a stretch; stand at desks/equipment racks for several hours on any given day;
bend, twist, reach, climb (ladders), lift, carry and repeatedly walk as required throughout the day.

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