
Bilingual Booking Agent
3 weeks ago
**Position**:Bilingual Booking Agent
**Hours**:Monday to Friday (shift rotation; 8:00am - 4:30pm, 8:30am - 5:00pm, 10:00am - 6:30pm or 12:00pm - 8:00pm EST)
**Type**: Full-Time; 1 Year Fixed-Term Contract
**Location**: Remote
**DriverCheck is growing**
We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray. Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.
This position is completely remote. You will be responsible to work in conjunction with the Contact Centre Management Team.
**What we offer**:
- FAMILY focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
- Competitive Group Benefit plan
**Primary duties and responsibilities**:
- Manage large amounts of inbound calls in a professional, friendly and positive manner
- Provide an outstanding customer experience to both external and internal customers while ensuring that calls are answered within the accepted standard handle time
- Book drug, alcohol and occupational health appointments for our clients
- Quickly identify and solve problems on the spot to address inquiries regarding booked appointments
- Manage incoming appointment requests from department inbox and respond in a timely manner with attention to detail
- Utilize the internal e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed
- Quick and accurate data entry into our internal (Emanda) e2 system to book appointments
- Provide detailed documentation to both clients and participants
- Take responsibility to resolve issues from beginning to end and seek assistance when necessary
**What you need to be successful in the role**:
- High School Diploma
- The ability to communicate in French (both written and verbal) is required
- Previous call centre experience in a fast pasted environment is considered an asset
- Thrive in a multitasking, fast-paced environment with constantly changing priorities
- Active listener, with a passion to assist, advise, empathize, de-escalate and negotiate with customers in a manner that creates a superior customer experience
- Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
- Detail oriented and accurate
- Demonstrate excellent critical thinking, decision-making and problem-solving skills
- Conscientious, flexible and adaptable
If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.
DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.
-
Bilingual Booking Agent
3 weeks ago
Edmonton, Canada DriverCheck Inc. Full time**Position**: Bilingual Booking Agent - Contact Centre **Type**: Full-time 6 months Fixed-Term Contract **Location**: Remote **DriverCheck is growing!** We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort...
-
Bilingual Booking Agent
3 weeks ago
Edmonton, Canada DriverCheck Inc. Full time**Position**: Bilingual Booking Agent - Contact Centre **Type**: Full-time 6 months Fixed-Term Contract **Hours**: Monday - Friday b/w 6:00am - 6:00pm MDT. 4 shift rotations (6am - 2:30pm; 6:30am - 3pm; 8am - 4:30pm; 10am-6pm MDT) + occasional Saturdays. **Location**: Remote (work from home) **DriverCheck is growing!** We are a national provider of...
-
Booking Agent
2 weeks ago
Edmonton, Canada Prestige Transportation Full time_**We are seeking a strong, customer focused Booking Agent with Prestige Transportation, a division of the Greater Edmonton Taxi Services group.**_ The primary responsibility of this role is to provide exceptional customer service to our clients as you facilitate the reservation process. You will not only be responsible for booking corporate accounts but...
-
Booking Agent
4 weeks ago
Edmonton, Canada DriverCheck Inc. Full time**Position**: Booking Agent **Hours**:Monday - Friday b/w 6:00am - 6:00pm MST. 4 shift rotations (6:00am - 2:30pm; 6:30am - 3:00pm; 8:00am - 4:30pm; 10:00pm-6:00pm MST) **Type**: Full-Time, 6 Month Fixed-term contract **Location**:Remote (Alberta) **DriverCheck is growing!** We are a national provider of workplace medical testing and assessments based...
-
Real Estate Agents Realtor®
3 weeks ago
Edmonton, Canada Elite Agent Collective Full time**We need agents to join our growing team. We have incredible systems and training in place and need agents who can quickly integrate, are good with technology, and are ready to take on leads quickly and grow their business.** Are you starting a new career in Real Estate or looking to go to the next level? Our agents spend the most time doing what they love...
-
Dats Booking Agent
3 weeks ago
Edmonton, Canada City of Edmonton Full time**Job Number**:50888** **_ Do you take pride in your work? Do you enjoy conversing with the public?_** **_ Make a difference to the citizens of Edmonton!_** We are looking for a Customer Service Champion to assist with booking door-to-door public transportation. DATS (Dedicated Accessible Transit Service) Customer Care Centre Agents deliver quality...
-
Travel Agent
2 weeks ago
Edmonton, Canada Lobo Travel Agency Full timeWe are seeking a dynamic and customer-oriented Travel Agent to join our team. As a Travel Agent, you will be responsible for assisting clients in planning and booking travel arrangements to various destinations. - Plan / suggest itineraries, book air, hotel, car rentals and all-inclusive packages - Provide detailed customer service before, during, and post...
-
Customer Service Manager
3 weeks ago
Edmonton, Canada Kyle Houston - Agent for Desjardins Insurance Full time**Benefits**: - Bonus based on performance - Dental insurance - Health insurance - Paid time off We are a leading insurance and financial services firm for Desjardins Insurance with two locations in Edmonton. If you are outgoing, motivated, and customer focused, then we look forward to connecting about an exciting career. **Responsibilities**: - Manage...
-
Bilingual Collections Agent
3 weeks ago
Edmonton, Canada The Brick Full timeIs this job for you?: Do you believe in putting the customer first? Do you have outstanding organizational skills? **WELCOME HOME!** As a Collections Agent, you will work as a collector of client (Commercial / Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this...
-
Travel Agent
3 weeks ago
Edmonton, Canada Nagel Tours Full time**NAGEL TOURS LTD.** **TRAVEL AGENT** Nagel Tours is an escorted motorcoach tour operator in Edmonton, AB proudly celebrating 46 years of service under the same ownership. We are expanding our team and seeking a Part-time (potential for full-time) Reservations Agent who is detail oriented, with excellent listening, verbal and written English communication...
-
Contact Center Agent
2 weeks ago
Edmonton, Canada SureHire Full timeSureHire Occupational Health Testing - Edmonton, Alberta, Canada - 2 hours ago **Job Title**: Contact Centre Agent **Location(s)**: Remote - SureHire Corporate Office **Status**: Full-time ; Hourly **Reports to**: Manager, Contact Centre **Job Purpose**: To ensure quality services and accuracy in booking occupational testing across Canada and the US when...
-
Contact Center Agent
2 weeks ago
Edmonton, Canada SureHire Full timeSureHire Occupational Health Testing - Edmonton, Alberta, Canada - 9 hours ago **Job Title**: Contact Centre Agent **Location(s)**: Remote - SureHire Corporate Office **Status**: Full-time ; Hourly **Reports to**: Manager, Contact Centre **Job Purpose**: To ensure quality services and accuracy in booking occupational testing across Canada and the US when...
-
Front Desk Agent and Night Auditor
5 days ago
Edmonton, Canada Mundi Hotel Enterprises Inc Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in...
-
Front Desk Agent/ Night Auditor
2 weeks ago
Edmonton, Canada Best Western Cedar Park Inn Full time**PLEASE DO NOT SUBMIT YOUR RESUME IF YOU DO NOT HAVE HOTEL FRONT DESK EXPERIENCE.** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms,...
-
Front Desk Agent and Night Auditor
3 weeks ago
Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in...
-
Reservation Agent
3 weeks ago
Edmonton, Canada Nagel Tours Full time**NAGEL TOURS LTD.** **RESERVATION AGENT** Nagel Tours is an escorted motorcoach tour operator in Edmonton, AB proudly celebrating 46 years of service under the same ownership. We are expanding our team and seeking a Part-time (potential for full-time) Reservations Agent who is detail oriented, with excellent listening, verbal and written English...
-
Real Estate Agent
2 weeks ago
Edmonton, Canada Royal LePage Noralta Real Estate Full timeOverview: We are seeking motivated Real Estate Agents to join our team. As a Real Estate Agent, you will be responsible for assisting clients in buying, selling, and renting properties. This is an exciting opportunity to work in a fast-paced industry and help individuals achieve their real estate goals. **Duties**: - Assist clients in buying, selling, and...
-
Travel Agent
3 weeks ago
Edmonton, Canada Nagel Tours Full time**NAGEL TOURS LTD.** **TRAVEL AGENT** Nagel Tours is an escorted motorcoach tour operator in Edmonton, AB proudly celebrating 47 years of service under the same ownership. We are expanding our team and seeking a Part-time (potential for full-time) Reservations Agent who is detail oriented, with excellent listening, verbal and written English communication...
-
Customer Service Agent/receptionist
4 weeks ago
Edmonton, Canada YEG FBO Services Full timeThe Shell AeroCentre is looking for one full-time Customer Service Representative. This position is for a primarily evening shifts ranging from 8-10 hours on Sunday (day Shift) to Thursday. Weekend and holiday shifts will be required. This position is located at the Edmonton International Airport. The Customer Service Representative Team Lead (CSR) is...
-
Reservations Agent
4 weeks ago
Edmonton, Canada West Edmonton Mall Full timeThe Reservations Agent is responsible for answering incoming reservations calls and accommodating guests in a quick, accurate, and efficient manner. Primary Responsibilities: - Making reservations for the Fantasyland Hotel and answering incoming calls. - Providing information to callers regarding room rates, amenities, and packages offered by the hotel, as...