Complex Air Agent

4 months ago

Toronto, Canada Goway Travel Limited Full time

**AIR RESERVATIONS (COMPLEX DESK)**

**Division/ Department**: North America Air sales

**Reports to**:Air Manager (East/West)

**Reporting Location**: Toronto/Vancouver office

**COMPANY DESCRIPTION**

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey

**DEPARTMENT/ DIVISION DESCRIPTION**

Air sales division responsible for quoting air only requests to Travel Agencies within North America.

**JOB RESPONSIBILITIES**
- To ensure all quotes are properly entered into the TBX reservation system, with all notes advising rules of ticketing deadline, changes and cancelation penalties.
- To ensure all Queues (GDS and Internal TBX are checked and cleared daily. (Etc. Schedule changes, cancelled flights and HX segments)
- To ensure all PNR’s or TBX files have been properly remarked with action or information notes (Etc. When you speak with an agent remark the file (GDS/TBX))
- All quotes and bookings are followed up same day with a phone to ensure agent has received information.
- All quotes are followed up to ensure the sales is closed (See company follow-up policy)
- Agents/clients are asked at time of booking for any seat, meals, reward, and frequency miles numbers.
- Errors on fares in either GDS or TBX are immediately reported to your Team lead or manager
- You are properly logged into your phone for your entire shift time (Etc. Available status is set)
- All requests are taken care of same day. (Quotes, changes, and complainants)
- Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.
- All script notes for re-issues, new tickets and refunds are properly filled out before queuing to ticketing.
- Yearly and month sales targets are hit.
- Route specific assignment will be assigned to ensure we are competitive and up to date.
- All booking (fares) is verified before accepting payments.
- All Credit card payments and check payments are verified to ensure details are correct before issuing.
- We are open from 9am to 9pm (Mon to Fri) and 10am to 6pm (Sat); you may be required to work later shifts from time to time. Everyone will be required to work a Saturday shift twice a month.
- Expected to attend onsite and offsite training seminars.

**KNOWLEDGE, SKILLS & ABILITIES**
- Knowledge of Travelbox reservation system is a plus
- Understand how to fare construct using net, published, and private fares within GAW, GDS, and TBX
- Working knowledge of Amadeus.
- Strong understanding of airline contracts
- Previous experience working with call centre phone systems
- Strong customer service skills
- Strong knowledge of airline routings
- World geography
- Strong sales and closing abilities

  • Customer Sales and Service Agent

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Location***: Toronto, ON, Canada (On-site) **Starting Salary**:$17.00/hour **Branch**:Contact Centers **Category**: Unionized (UNIFOR) **Job type***: Full-Time **The opportunity** Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Toronto. This position is vitally important to...

  • Ramp Agent

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Location**:Toronto, ON, Canada (Onsite) **Starting Salary**: $23.36/hour for Full Time **Branch**:Cargo **Category**: Unionized (IAMAW) **Plus shift premium**: Evening shifts (between 18:00 and 23:00) - $0.50 per hour Night shifts (between 23:00 and 6:00) - $1.00 per hour **The opportunity**: We have an exciting opportunity for you! Air...

  • Air Tek Inc. Technical Support Lead

    7 hours ago

    Toronto, Ontario, Canada Air Tek Inc Full time

    About Air Tek Inc.Company OverviewAir Tek Inc. is a Canadian-based software company with an impressive portfolio of unique products that have already gained a significant market share in the global industry.We operate in stealth mode during this growth phase, intentionally keeping a low profile while our global customers know us.Our diverse team shares a...

  • Analyste - Systèmes de Gestion - Temporaire

    6 months ago

    Toronto, Canada Air Canada Full time

    **Decsription** **Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.** **Portée du poste**: L'analyste - Systèmes...

  • Agent Ventes Et Service Clientèle

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Emplacement**: Toronto, ON, Canada (sur place) **Salaire de début **:17,00 $/heure **Service**: Centres de Services **Catégorie **:Syndiqué (UNIFOR) **Type de poste**: ***Temps plein **L'opportunité** En ce moment, Air Canada est à la recherche d'agents bilingues pour se joindre à leur équipe - ventes et service à la...

  • Chef de La Satisfaction de La Clientèle

    3 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.** Agir à titre de principal point de contact...

  • Air Expert

    6 months ago

    Toronto, Canada Travel Edge Full time

    **Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core...

  • Air Expert

    1 week ago

    Toronto, Canada Travel Edge Full time

    **Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core...

  • Air Expert

    6 months ago

    Toronto, Canada Navigatr Full time

    Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation. Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually. Navigatr Group's goal is to create a more...

  • User Experience Design Lead

    2 weeks ago

    Toronto, Ontario, Canada AIR MILES Reward Program Full time

    Company Overview:AIR MILES is one of Canada's most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households.The company is a wholly-owned subsidiary of the Bank of Montreal (BMO), Canada's oldest bank and the 8th largest in North America with more than 12 million customers...

  • Lead UX Designer for AIR MILES Digital Products

    2 weeks ago

    Toronto, Ontario, Canada AIR MILES Reward Program Full time

    Company OverviewAIR MILES Reward Program is a leading loyalty program in Canada, with over 10 million active collector accounts. As a Senior UX Designer at Air Miles, you will play a pivotal role in designing intuitive and engaging experiences that redefine how our collectors interact with rewards.Job DescriptionYou will own the end-to-end design process,...

  • Chef de L’hébergement Des équipages

    7 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Appartenir à Air Canada, c'est appartenir à un symbole canadien, Air Canada récemment élue meilleur transporteur aérien en Amérique du Nord. Faites décoller votre carrière en vous joignant à notre équipe novatrice et diversifiée à l'avant-garde du transport aérien de passagers.** Relevant du chef de service - Hébergement et...

  • Agent de Piste

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Emplacement**:Toronto, ON, Canada (sur place) **Salaire de **départ**:$23.36/ heure pour le poste à temps plein **Service**: Fret **Catégorie**: Syndiqué (IAMAW) **Prime de poste (temps plein)**: Postes de soir (entre 18 h et 23 h) - 0,50 $ l'heure Postes de nuit (entre 23 h et 6 h) - 1 $ l'heure **L'opportunité**: Nous avons une...

  • Agent de Piste

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Emplacement**:Toronto, ON, Canada (sur place) **Salaire de **départ**:$16,65/ heure pour le poste à temps partiel **Service**: Fret **Catégorie**: Syndiqué (IAMAW) **Prime de poste (temps plein)**: Postes de soir (entre 18 h et 23 h) - 0,50 $ l'heure Postes de nuit (entre 23 h et 6 h) - 1 $ l'heure **L'opportunité**: Nous avons...

  • Schedule Manager, Flight Dispatch

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Manager, Flight Dispatch Operations, this role will be responsible for the overall...

  • Manager, Business Management

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Senior Manager, Business Management, this role is responsible for complex business...

  • Manager, Corporate Sales

    4 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Reporting to the Sr. Manager, Corporate Sales, the Manager, Corporate Sales will be responsible for a...

  • Customer Success Manager- Cargo

    7 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Act as the primary interface between our premium customers and Cargo Operational teams. The incumbent...

  • Passenger Sales Representative

    6 months ago

    Toronto, Canada Korean Air Full time

    Korean Air, with a fleet of 167 aircraft, is one of the world’s top 20 airlines. The airline flies daily to 124 cities in 44 countries on six continents. It is a founder of SkyTeam, the 19-member airline alliance with 630 + million customers and seamless travel opportunities across a network of 1,150 destinations. Korean Air is currently seeking a...

  • Specialist, Application Development

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** These are exciting times for IT at Air Canada, with many major projects underway that will transform...