Diversion Outreach Coordinator

2 months ago

Regina, Canada YWCA Regina Full time

**Hours of Work**:1-9pm (including one on call weekend every 6-8 weeks)

**Position Description**:
Under the direct supervision of the _Assistant Director of Outreach Services_ and the general supervision of the _Director of Women’s Housing_, the _Diversion Outreach Coordinator _will respond to crisis and provide support from a trauma-informed, harm reduction and client-centered approach to women and families with complex barriers while working in collaboration with all YWCA Women’s Housing teams in meeting the needs for housing, food security, and safety. The duties and responsibilities include:
**Service Delivery**
- Connecting with and building relationships as the first point of contact for walk-in clients at the YWCA;
- Direct clients into appropriate YWCA programs (Outreach, Shelters, or Residences);
- Support women using Outreach and other YWCA Women’s Housing services;
- Delivering and developing programming;
- Respond to crisis situations in a trauma-informed manner, de-escalate when needed;
- Respond to drug poisonings and other medical emergencies;
- Support women and families to navigate government and community programs;
- Maintain positive relationships with other frontline teams working with our target population, with a focus on agencies providing services for individuals impacted by trauma, mental health challenges and addictions;
- Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities; and
- Establish/maintain positive relationships with other professionals in the community including police, mental health support teams, and emergency services.

**Administrative Duties**
- Provide on call services one weekend approximately every 6-8 weeks;
- Maintain detailed and accurate electronic case files using HIFIS;
- Conduct VI-SPDATs, track referrals, and contacts;
- Provide verbal and written reports to appropriate area staff; and
- Cooperate with team members to ensure other administrative needs are met.

**Qualifications**
- Experience working with Indigenous communities and cultures;
- Demonstrated experience working with the complex needs of people experiencing homelessness;
- Knowledge of the Child Welfare system, Trauma Informed Care, and Family Violence would be an asset;
- Knowledge about mental health issues and substance use disorder and how to respond to them (Naloxone training is an asset);
- Ability to work independently and with a team;
- Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset);
- Good communication and organizational abilities;
- Crisis intervention skills;
- Awareness of colonization and the intergenerational impacts it has had on women and families; and
- Respect for women and children of various backgrounds.

**YWCA Regina Employment Benefits**:

- Employer Paid RRSP Contribution
- 10 - Stat Holiday Days + 3 - YWCA Regina recognized days paid
- Paid vacation days, accrued based on hours worked
- Paid sick days, annually - with carry over - based on hours worked
- Employer paid benefits plan with the option to enhance at mínimal employee cost - after three months
- Use of YWCA Regina vehicle fleet - for work purposes - with right credentials

**Job Types**: Full-time, Permanent

**Salary**: $23.90-$29.05 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Work Location: In person

Application deadline: 2024-04-02

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