Customer Experience Agent

6 months ago


Kingston, Canada City of Kingston Full time

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online.

**KEY DUTIES & RESPONSIBILITIES**:
Represent the City as the first point of contact, providing support for a wide range of municipal services and programs.

Respond to a range of inquiries and concerns from internal departments and the public in a professional and courteous manner.

Responsible for daily cash drawer, reconciling end of day deposits, weekly bank deposits.

Other duties, as assigned.
Qualifications, Competencies
Grade 12 diploma or equivalent education is required

One year frontline customer service experience providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as in a call centre and/or a counter service operation, including processing cash and payment card transactions.

Ability to conduct business in French is an asset.

Must have Basic Microsoft Word and Outlook skills (tested).

**Must demonstrate the corporate competencies**: Customer Focus, Results-Oriented, Integrity and Teamwork.
Skills, Abilities, Work Demands
Strong customer service skills with the ability to deal appropriately with contentious situations (tested) and problem solve through active listening, while exercising discretion, judgment, diplomacy and confidentiality when dealing with the public and employees.

Typing speed 45 words per minute preferred (tested).

Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment, responding with flexibility to changing priorities.

Exceptional interpersonal and communication skills, both verbal and written (empathy, teamwork, positive attitude, professionalism and tact).

Must be detail-oriented and ensure accuracy of information when communicating with the public.

Knowledge of the City of Kingston's municipal services and programs.

Must be able to work daytime, evenings and weekends (flexible hours) in a variety of facilities across the City. This position may require occasional travel between sites and/or City facilities and must provide own transportation.

Must obtain and maintain a satisfactory criminal record check.
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.



  • Kingston, Canada City of Kingston Full time

    **Opening Statement** **Position Summary** Reporting to the Supervisor, Customer Experience, the Customer Experience Agent (part-time) works in a fast-paced environment and is responsible for delivering frontline customer service and support for all City services across a variety of channels, including in-person, over the phone, and online. KEY DUTIES &...

  • Customer Service Agent

    7 months ago


    Kingston, Canada Frulact Full time

    **Who we are**: For more information about us, please click the link below: **Why work with us?** - Monday-Friday operation - Internal career/growth opportunities - 3 weeks of vacation - Medical & dental benefits - RRSP match - Open office & inclusive environment **Responsibilities**: - Monitor, correct and guarantee sales forecast information updated in...

  • Customer Care Agent

    3 months ago


    Kingston, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Leasing Agent

    4 months ago


    Kingston, Canada Limestone Property Management Full time

    Limestone Property Management is hiring a Leasing Agent to join our team. As one of Kingston's leading property management firms, we manage properties in Kingston, Napanee, Gananoque, Quinte area and Ottawa. The Leasing Agent plays a key role in our company and must demonstrate strong customer service skills and align with our core values. Key...

  • Leasing Agent

    3 months ago


    Kingston, Canada Shoreline Property Management Full time

    Leasing Agent Responsibilities - Present properties and provided amenities in a positive light to prospective tenants to secure rental agreements - Establish rental rates by researching local markets and calculating costs to ensure fair and accurate pricing - Advertise available properties using a variety of media and promotional materials to help secure...

  • Front Desk Agent

    6 months ago


    Kingston, Canada Splitsville Kingston Full time

    Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for guests? If so, then you might be the next great **Front Desk Agent** to join our dynamic team. Our **Front Desk Agents** are the face of our company and know how to make a great first impression by providing exceptional guest care from the...

  • Mortgage Agent/broker

    4 months ago


    Kingston, Canada Breezeful Full time

    **Who are we?** **Nationwide**: Breezeful is Canada's tech-enabled mortgage brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, Saskatchewan and Nova Scotia. **We're proudly backed and under Dominion Lending Center (DLC), boasting an impressive mortgage volume exceeding $50B.** **Training**: Breezeful Academy, Canada’s #1 brokerage...

  • Insurance Agent

    7 months ago


    Kingston, Canada Allstate Canada Full time

    **Who is Allstate**:Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Front Desk Agent

    4 months ago


    Kingston, Canada Splitsville Kingston Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Kingston, Canada John's Auto Service Full time

    Job Overview: We are seeking a Customer Representative to join our team. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Initial Duties: - Greeting and interacting with clients - Answering phone calls - Scheduling appointments -...


  • Kingston, Canada TD Bank Full time

    **Customer Experience Associate**: - 425710BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 94 Princess Street **Employment Type** - Regular **City** - Kingston **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Kingston, Ontario, Canada Ricki's Full time

    About Ricki'sRicki's is a leading destination for fashionable workwear, with a rich history dating back to 1939. Our brand has grown from a single store in Brandon, Manitoba to become a beloved staple in the industry.At Ricki's, we pride ourselves on fostering a strong, diverse team of passionate associates who drive our business forward. Our...


  • Kingston, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Kingston, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...


  • Kingston, Ontario, Canada Ricki's Full time

    Job Overview: As a Sales Associate at Ricki's, you'll be responsible for creating an exceptional brand experience for our customers shopping with us in store.We're looking for passionate brand ambassadors who have a passion for fashion and can provide great customer service to help them find the perfect fit.

  • Guest Service Agent

    2 weeks ago


    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**: - Location: Downtown Kingston_ Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a...

  • Regional Service Agent

    3 months ago


    Kingston, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...


  • Kingston, Canada City of Kingston Full time

    **Opening Statement** We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern...


  • Kingston, Canada TD Bank Full time

    **Manager, Customer Experience Trainee**: - 416048BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 217 Gore Road **Employment Type** - Regular **City** - Kingston **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** - At TD Canada...

  • Guest Services Agent

    6 months ago


    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...

  • Guest Services Agent

    4 weeks ago


    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.50 per hour **Benefits**: Extended health care **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35...