Customer Service Agent

6 months ago


Kingston, Canada Frulact Full time

**Who we are**:
For more information about us, please click the link below:
**Why work with us?**
- Monday-Friday operation
- Internal career/growth opportunities
- 3 weeks of vacation
- Medical & dental benefits
- RRSP match
- Open office & inclusive environment

**Responsibilities**:

- Monitor, correct and guarantee sales forecast information updated in the system;
- Supply coordination; intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response
- Keeping the customer updated on all processes related to the supply plan;
- Insertion and monitoring of customer complaints; ensure the closure and response to the customer in a timely manner
- Inform the commercial manager of supply failures
- Reception and launch of orders in the computer tool “order management”
- Change orders by classifying the respective reasons
- Critical analysis of orders received, informing the Client Agent of unusual situations
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
- Proceed to the customer service file
- Reception and launch of orders in the computer tool “order management”
- Change orders by classifying the respective reasons
- Critical analysis of orders received, informing the Client Agent of unusual situations
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
- Other duties as assigned

**Requirements**:

- Minimum 1 year in a customer service role
- College diploma in Business or Administration field
- Customer Service training considered an asset
- English proficiency is mandatory; French considered an asset
- Computer proficiency in MS Office; SAP considered an asset
- Frulact Canada is committed to supporting AODA standards and requirements. Any applicant that requires any form of accommodation during the recruitment and placement process are to advise accordingly._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



  • Kingston, Canada Segoso Caribbean Full time

    Segoso Caribbean is Hiring Chat Agents!Are you a customer service superstar with a passion for gaming?We're seeking talented individuals to join our dynamic team as Chat Agents. If you're a motivated, detail-oriented multi-tasker with excellent communication skills, this could be the perfect opportunity for you.What we're looking for:Experience: At least 1...

  • Customer Care Agent

    2 months ago


    Kingston, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Regional Service Agent

    2 months ago


    Kingston, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Guest Service Agent

    6 months ago


    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...

  • Leasing Agent

    3 months ago


    Kingston, Canada Limestone Property Management Full time

    Limestone Property Management is hiring a Leasing Agent to join our team. As one of Kingston's leading property management firms, we manage properties in Kingston, Napanee, Gananoque, Quinte area and Ottawa. The Leasing Agent plays a key role in our company and must demonstrate strong customer service skills and align with our core values. Key...


  • Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.50 per hour **Benefits**: Extended health care **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35...

  • Guest Services Agent

    6 months ago


    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...


  • Kingston, Ontario, Canada Easton's Group of Hotels Full time

    About the RoleThe Guest Service Agent will be responsible for providing exceptional customer service to hotel guests. This includes registering guests, issuing room keys, and providing information on hotel services and room locations.Key ResponsibilitiesRegistering guests and issuing room keysProviding information on hotel services and room...


  • Kingston, Ontario, Canada Easton's Group of Hotels Full time

    About the RoleThe Guest Service Agent will be responsible for providing exceptional customer service to our guests. This includes registering guests, issuing room keys, and providing information on hotel services and room location.Key ResponsibilitiesRegistering guests and issuing room keysProviding information on hotel services and room locationPreparing...

  • Guest Service Agent

    5 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...


  • Kingston, Canada City of Kingston Full time

    Opening Statement We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario....

  • Customer Service Agent

    2 months ago


    Kingston, Canada Elite Window Cleaning Full time

    Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Advise clients on advertising or sales promotion strategies - Answer written and oral inquiries - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Obtain and examine all relevant information to assess client...


  • Kingston, Ontario, Canada Easton's Group of Hotels Full time

    About Easton's Group of HotelsEaston's Group of Hotels is a leading hospitality company in Canada, with a strong commitment to excellence and customer satisfaction. Our 19 hotels across the country provide exceptional service and amenities to guests from around the world.Job SummaryWe are seeking a highly motivated and friendly Guest Service Agent to join...

  • Guest Service Agent

    5 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    6 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    1 month ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Front Desk Agent

    5 months ago


    Kingston, Canada Splitsville Kingston Full time

    Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for guests? If so, then you might be the next great **Front Desk Agent** to join our dynamic team. Our **Front Desk Agents** are the face of our company and know how to make a great first impression by providing exceptional guest care from the...

  • Guest Service Agent

    5 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you ll be the face of th hotel and - ll be requi - to provide guests with - ceptional customer s - ice both in per - and over the phone. Yo - re the ambas - or of the - tel during a - st’s stay whi - means of - ing a warm welco - when they arr - , providing inform ion about the local area informing guests of hotel amenities...

  • Guest Service Agent

    5 months ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    4 weeks ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...