Manager, Customer Experience Trainee

7 months ago

Kingston, Canada TD Bank Full time

**Manager, Customer Experience Trainee**:

- 416048BR

**Job Category - Primary**
- Retail Banking - Management

**Work Location**
- 217 Gore Road

**Employment Type**
- Regular

**City**
- Kingston

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**
- At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
- We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
- Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact

**Job Details**
- Do you have a natural ability for people management and a passion for providing an extraordinary customer experience? Can you mentor a team to champion a relationship of trust and confidence with customers and amongst each other? Then we have an excellent opportunity for you. We are currently hiring for the position of
- **Manager, Customer Experience Trainee **where you will build, guide and inspire a team to accomplish personal development objectives.
- In this role, a typical day at work may look like:

- Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
- Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
- Liaise with partners to provide customers with the best banking solutions to their financial needs
- Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
- Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
- Keep the team updated about end-to-end processes, policies, procedures, TD's Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
- Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team

Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines

**Job Requirements**
- Undergraduate degree with over 2 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful communicator who can exchange ideas and customer information in a concise and logical way
- A self-initiator with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
- A dedicated people manager who can coach and handle a team for effective customer experience

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health an

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