Employment Services

3 weeks ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Job title**: Employment Counsellor

**Status**: Regular Full-time

**Salary**: $28.039 - $32.987/hr

**Hours**: 35 hours/week

**Application deadline**: Until Filled

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Employment Counsellor is responsible for delivering employment services geared to the needs of specific target groups within the full-suite employment model. This position is responsible for working one-on-one with clients of the various employment services programs under Employment Services.

**Responsibilities**:
The responsibilities of this position may evolve based on the changing guidelines related to the COVID 19 pandemic and emerging needs of the community.

Direct Client Service
- Provides direct one-on-one employment support to clients in a client-centered manner.
- Reduce barriers to access for the populations served by the program.
- Performs intakes/assessments for clients.
- In partnership with the client, develops, reviews, monitors and updates client action plans.
- Using a variety of interventions, supports clients in their job search, including identifying and building employability skills.
- Manages client caseloads, maintaining an awareness of client needs and progression towards employment.
- Providing relevant information and resources to clients which support their progression towards employment.
- Provides financial supports to clients in keeping with program guidelines.
- Establishes and maintains positive and supportive relationships with clients.
- Assists clients to build support networks through referrals and liaises with clients and external resources/organizations as required.
- Establishes working relationships with relevant agencies/services that support client needs.
- Performs client follow-up as per program guidelines.
- Participates in regular chart reviews and case conferences.
- Maintains awareness of current issues and developments in the respective field.

Administration
- Maintains electronic/paper client records and protects the confidentiality of the information.
- Participates in accreditation chart audits.
- Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
- Assists in compiling and maintaining program resources.
- Assists in preparation of program materials and other documents as assigned.
- Scheduling and monitoring client attendance using appropriate systems; generating reports as required.

Teamwork and Collaboration
- Provides resources and support to program staff pertaining to specific client issues.
- Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
- Participates in the evaluation component of the relevant program.
- Maintains effective communication of information among internal and external stakeholders.
- Participates in staff development as appropriate to the position.
- Assists in promotional activities and client recruitment/outreach.

**Qualifications**:
Education
- Bachelor Degree in Social Sciences or related field or equivalent combination of experience and education.

Linguistic Profile (for Centres with French Language Service Designations)
- Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
- English (oral expression): A+ (required)
- English (oral comprehension): A+ (required)
- English (reading comprehension): A+ (required)
- Other languages considered an asset

Professional Experience
- 3 to 5 years experience in the following areas:

- employment counseling in related field
- experience in employment related initiatives

Key Competencies
- Knowledge of issues, trends and legislation in the employment field and the labour market.
- Certified in, or have demonstrated knowledge of common assessment tools.
- An understanding of the factors affecting employability.
- Knowledge of adult learning principles.
- Knowledge of community and social service resources, in particular services for job seekers.

Personal Suitability/Other Requirements
- Monday to Friday days with some flexibility required for occasional Thursday evenings or weekend days.
- Communication skills, both oral and written, for a variety of audiences.
- Ability to work with detailed information over long periods of time.
- Comfortable providing services in a hybrid model of in-person and virtual services

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