Support Coordinator

2 weeks ago

Montréal, Canada Workland Full time

**Are you looking to make the leap into the tech industry?**

**Looking for a Support & Customer Experience Coordinator**

Workland is a unique company specializing in recruitment software technology, HR marketing and staffing agency services. For its ATLAS technology business unit, Workland is looking for a motivated individual with excellent interpersonal and communication skills to **join the Customer Experience team**.

The goal of this position is to ensure that ATLAS customers are happy and satisfied every day and have an exceptional customer experience. After acquiring all the skills to master the understanding of our ATLAS system and in addition to demonstrating your excellence in customer management, you will have the opportunity to grow within the organization within the business development team, over a 12-18 month horizon. This position is a great training opportunity for anyone interested in learning all about customer support, implementation project management and sales in the high potential IT industry.

**WHY THIS POSITION SHOULD INTEREST YOU**:

- Have a career in a fast-growing, high-potential industry
- Opportunity to develop your skills beyond a traditional role: customer service, sales, training, IT and marketing.
- Get valuable software support training
- Work in a down-to-earth, family-oriented work environment
- Very involved management team, committed to supporting its employees
- Position offering a multitude of career opportunities
- Ability to make a difference every day
- Possibility to work remotely

**JOB DESCRIPTION**

Job responsibilities include all aspects of help desk services and, if necessary, training on the ATLAS platform to enhance user skills.

**YOUR RESPONSIBILITIES DURING THE FIRST YEAR WILL BE AS FOLLOWS**:

- Be the primary point of contact for support services, to identify and escalate customer issues quickly.
- Be the first line of contact to help customers obtain quick "how to" solutions.
- Manage inbound incidents and service requests through to resolution, including escalations, and follow-up communications with the end user.
- Work and communicate with the IT development team to resolve technical issues.
- Collaborate with the Customer Experience team to implement and support newly integrated customers.
- Collaborate with the IT team to test changes and updates made on the ATLAS platform, to identify changes that need to be made prior to release to customers.
- Contribute to writing and updating of technical training documents for customers.
- Inform customers of new modules and features.
- Work with the marketing team to prepare communications and announcements of new features to customers.
- Develop in-depth knowledge of the ATLAS system and strong understanding of recruitment dynamics in all types of organizations, both public and private.
- Monitor industry trends.
- Perform other duties as required.

**WHAT A DAY IN THIS ROLE LOOKS LIKE**
- Starts with an early morning ATLAS check before clients start working.
- During the day, you will manage customer requests and user "tickets" using Freshdesk (customer support software).
- Ensure follow-up of all ongoing requests, organize ad hoc client meetings according to identified needs.
- You will be contacted directly by users for live production incidents where you will need to use your interpersonal skills to reassure customers and then your problem solving skills to work on the best solution.
- You will have some interaction with the sales team or the IT team to help you with your tasks.
- You may have a meeting with a client to participate in the onboarding process of new clients.

**WHAT YOU WILL NEED FOR THIS POSITION**

**TRAINING AND EXPERIENCE**
- From 2-5 years of experience in a customer service role.
- College or university degree in a relevant field or equivalent experience.
- Experience in customer service for a software vendor (a big plus).

**OTHER REQUIREMENTS**
- Have a passion/enthusiasm for delivering an exceptional customer experience, have good phone and virtual etiquette, and the ability to support end users with varying levels of computer skills.
- Be very comfortable with technology and enjoy working in a technical environment.
- A genuine desire and commitment to help/support others and solve problems.
- Great listening skills and concern for an impeccable customer experience to create “Raving Fans”
- Strong verbal and written communication skills.
- Strong interpersonal skills and ability to work both independently and as part of a team.
- Organizational and administrative skills, with a commitment to meeting deadlines and customer expectations.
- Analytical, critical thinking and solution skills.
- A strong commitment to continuous learning.
- Energy, positive attitude, good ethics and relationship building skills.
- Perfectly bilingual (French and English)
- Must have a driver's license and access to a car to occasionally travel to current or future clients.

  • Leisure Support Coordinator

    2 days ago

    Montréal, Canada Groupe Sélection Full time

    **In collaboration with the work teams and the residents of the living environment, you will have to**: The Leisure Support Coordinator develops, plans and coordinates activities, and needs in terms of material and human resources, while ensuring the safety and quality of services and events organized in the living environment under the supervision of the...

  • Technical Support Coordinator

    1 week ago

    Montréal, Canada Dana Hospitality Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Production Support Coordinator

    1 day ago

    Montréal, Canada Silgan Plastics Full time

    For more than 50 years, Silgan Plastics has defined the plastic bottling industry from technical innovation to creative packaging solutions. No matter what your packaging needs, Silgan can and will handle them. From creation to commercialization, our customized approach to each customer's requirements is what sets us apart from the rest. **SUMMARY...

  • Bilingual Sales Support Coordinator

    2 days ago

    Montréal, Canada Exchange Bank of Canada Full time

    _**Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Toronto, Canada.**_ Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great...

  • Community Support Service Coordinator

    1 week ago

    Montréal, QC, Canada Coco Net Full time

    AIDS Community Care Montreal (ACCM) is looking for a One-one Support Services Coordinator to join the Support Services Department! ACCM is the only English-speaking community organization that offers prevention and support services to people living with or affected by HIV and/or hepatitis C in Quebec. We work in collaboration with our many communities to...

  • Customer Support Coordinator

    2 weeks ago

    Montréal, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Intern - Sales Support Coordinator

    1 month ago

    Montréal, Canada CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Support Coordinator

    1 week ago

    Montréal, QC, Canada EightSix Network Inc Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Trade Support Coordinator

    4 days ago

    Montréal-Est, Canada American Iron and Metal Full time

    Job DescriptionReporting to the Trade Support Team Lead, the Trade Support Coordinator will be responsible for communication between the Non-Ferrous Trading Department and the AIM Recycling yards. Maintain and update of inventory positions;Manage communication within the yards; Maintain a queue of quote requests from internal stakeholders and ensure they...

  • Customer Support Coordinator

    1 week ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Customer Support Coordinator

    1 week ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Project Support Coordinator

    4 weeks ago

    Montréal, Canada Hatch Full time

    **Requisition ID**:84837 **Job Category**:Engineering **Location**:Montreal, QC, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...

  • Coordinator, Microsoft Sales Support

    4 weeks ago

    Montréal, Canada Createch Full time

    Company Description Createch helps companies across the country take advantage of Microsoft Dynamics 365's powerful and flexible solutions (Finance & Operation, Business Central, Sales and LSNAV), particularly in the retail, manufacturing, and distribution sectors. Our consultants use best practices to help these companies improve their bottom line....

  • Customer Support Coordinator

    3 weeks ago

    Montréal, QC, Canada Trelleborg Sealing Solutions Full time

    The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial...

  • Production Planning Coordinator and Printing Support

    1 month ago

    Montréal, Canada Stanpro Full time

    **_English version will follow_** Relevant directement du Gestionnaire - Paie et rémunération, le Coordonnateur(rice), Paie et avantages sociaux est responsable du traitement de la paie selon un cycle bihebdomadaire, tout en assurant l'administration complète des divers programmes d'avantages sociaux et du régime d'assurance collective. **Vos...

  • Technical Support Coordinator

    1 month ago

    Montréal, Canada Foodtastic Full time

    **About us** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last four years from less than $50mm to over $750mm. Our current portfolio of 21 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf, and Rôtisseries Benny. **Technical Support...

  • Indigenous Client Support coordinator

    2 weeks ago

    Montréal, Canada Futurpreneur Canada Full time

    (La version en anglais suit)À propos de FuturpreneurFuturpreneur est un organisme national à but non lucratif qui habilite les jeunes entrepreneur.e.s de divers horizons, âgé.e.s de 18 à 39 ans, à démarrer, acheter ou développer leurs entreprises au Canada, en leur offant des prêts avec du mentorat et des ressources.Fondé en 1996, nous avons aidé...

  • Indigenous Client Support coordinator

    2 weeks ago

    Montréal, Canada Futurpreneur Canada Full time

    (La version en anglais suit)À propos de FuturpreneurFuturpreneur est un organisme national à but non lucratif qui habilite les jeunes entrepreneur.e.s de divers horizons, âgé.e.s de 18 à 39 ans, à démarrer, acheter ou développer leurs entreprises au Canada, en leur offant des prêts avec du mentorat et des ressources.Fondé en 1996, nous avons aidé...

  • Sales Ops Support-Coordinator

    1 month ago

    Montréal, QC, Canada St-Amour & Associates, Senc. Full time

    Sales Ops Support-Coordinator - Industrial Montreal Salary : Activity area : Construction and engineering, Industrial and manufacturing Post category : Production and engineering, Sales Province : Quebec Region : Montreal, Montreal and surroundings The Coordinator manages support for installation and modernization projects, including technical...

  • Indigenous Client Support coordinator

    2 weeks ago

    Montréal, Canada Futurpreneur Canada Full time

    (La version en anglais suit)À propos de FuturpreneurFuturpreneur est un organisme national à but non lucratif qui habilite les jeunes entrepreneur.e.s de divers horizons, âgé.e.s de 18 à 39 ans, à démarrer, acheter ou développer leurs entreprises au Canada, en leur offant des prêts avec du mentorat et des ressources.Fondé en 1996, nous avons aidé...