Contact Centre Advisor

4 weeks ago

Etobicoke, Canada Humber Full time

**Contact Centre Advisor - Office of the Registrar - Regular Part-Time (RPT)**
- (27167)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Our Team**

**Job Details**

**Position Title**: Contact Centre Advisor

**Status**: Regular Part Time

**Hours**:24 hours per week to be scheduled anytime between *Monday to Friday, 8:30am-4:30pm. (Hybrid working model)

**Faculty/Department**: Office of the Registrar

**Campus/Location**: North and Lakeshore Campuses/hybrid

**Salary**: (Min) $25.63

**What you will do**:
As a Contact Centre Advisor, you have a passion for helping students with their journey through post-secondary education. Acting as a first line of response to the Humber community, you communicate in a helpful and engaging tone and focus on providing accurate information and guidance to customers. You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance. You enjoy working in fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions. You are a problem-solver who uses all available resources to find the best solution for each customer.

**What you bring to the role**:
**Education**

**Experience**

The incumbent will have at least two years of related professional experience working in a service environment.

**Skills**
- You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance.
- You enjoy working in a fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions.
- You are a problem-solver who uses all available resources to find the best solution for each customer and your initiative is shown in your pro-active approach to addressing customer concerns.
- You have a wealth of knowledge and enjoy sharing that knowledge about Humber, its departments, academic schools and key personnel

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

**Successful Applicants**:

- Must have access to a reliable internet connection.
- Must have a suitable and private work space to take calls from home/remotely.
- Available to work full-time hours (35 hours per week) during peak periods.
- Should be comfortable working from home/remotely AND on-site as we are utilizing a hybrid approach at this point in time. (Applicants are required to work 75% of their shifts on campus)

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 24

**Position Type** Regular Part-Time Support

**Minimum Salary** 25.63

**Work Locations** North Campus 205 Humber College Blvd. Etobicoke M9W 5L7

**Job Family** Student Affairs and Services

**Deadline to Apply** September 6, 2023

**Job Posting** 8/30/23

**Department** Office of the Registrar

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