Contact Centre Advisor

6 months ago

Etobicoke, Canada Humber Full time

**Contact Centre Advisor, Office of the Registrar - FT Support**
- (29627)

**Find Your Spot at Humber**
- At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.
- We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
- If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**:Contact Centre Advisor

**Status**:FT Support

**Hours**:35 hours per week

**Hours of Work**: Monday to Friday; 8:30 am - 4:30 pm (hybrid work model
- incumbent is required to work a mix of on-campus and remote workdays)

**Faculty/Department**:The Office of the Registrar

**Campus/Location**:North Campus

**Salary**: (Payband E) Min $27.81 - Max $32.24

**What you will do**:

- Reporting to the Manager, Contact Centre, the Contact Centre Advisor will provide expert advice and assistance regarding a diverse range of general college and academic program information, college-related events and services, academic policy and college processes while providing general knowledge of the other areas as required.
- Specific types of assistance or information requests will include:

- Responding directly to inquiries related to College and Office of the Registrar services/processes
- Providing information and/or directions to a variety of on and off-campus events and campus services
- Providing assistance using the college website and accessing services through MyHumber

**What you bring to the role**:
**Education**

**Experience**

Two years of practical experience in a complex service environment that includes financial transactions.

**Skills**
- Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.
- The incumbent must demonstrate initiative in taking a proactive approach to addressing customer concerns.
- The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.
- Excellent interpersonal, listening, customer service, telephone, and organizational skills.
- The ability to multitask throughout frequent interruptions, fluctuating volumes, and ongoing deadlines.
- The ability to perform basic arithmetic.
- The ability to undertake tasks and duties according to procedures and standard processes.
- The ability to work well under pressure while demonstrating confidence and good judgment; and flexibility in working as a team member or independently.
- Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

**Successful Applicants**:

- Must have access to a reliable internet connection.
- Must have a suitable and private workspace to take calls from home/remotely.
- Should be comfortable working from home/remotely and on-campus as we are utilizing a hybrid approach at this point in time.
- Must be able to work overtime during our peak periods.

**What’s in it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things
- A diverse, hard-working, committed team of people who care about each other
- Tools and technology that will allow you to succeed at your job
- Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

**Accommodation**

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discrimination Statement**

**Hours Per Week** 35

**Position Type

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