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Contact Centre Advisor

3 months ago

Etobicoke, Ontario, Canada Humber Full time

Contact Centre Advisor - Office of the Registrar - Appendix D

Find Your Spot at Humber


If you are interested in higher education and are looking to contribute to the largest polytechnic College in Ontario as we shape the future of our students and communities, here is your opportunity to join our team.

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience.

Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education.

Humber employees are a diverse group of committed, caring and fun-loving people. We learn and grow together. We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

Humber is a place like no other. Here you will "Find Your Spot" and build a career and future that grows as we grow. In this rich, diverse workplace, we encourage innovation ideas.

We support you to find deep meaning and purpose so that you can be proud of what you do and where you work.

The Office of the Registrar supports and celebrates student success.

We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes.

Our dedicated staff work in a myriad of areas including Student Recruitment, Admissions, Academic Records, Convocation, Customer Service, Fees, Financial Aid, Registration & Course Scheduling, Reporting, Student Systems, and Transfer Services at both our North and Lakeshore campuses.

We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

Job Details

Position Title:
Contact Centre Advisor

Status:
Full-time Support

Hours:35 hours per week

Faculty/Department:
The Office of the Registrar

Campus/Location:
North Campus
this is a hybrid position - the successful applicant must be comfortable working on-site (on-campus) at minimum three (3) days per week

Salary:
Min $ Max $30.69

What you will do:

  • Reporting to the Manager, Contact Centre, the Contact Centre Advisor will provide expert advice and assistance regarding a diverse range of general college and academic program information, collegerelated events and services, academic policy and college processes while providing general knowledge of the other areas as required.
  • Specific types of assistance or information requests will include:
  • Responding directly to inquiries related to College and Office of the Registrar services/processes
  • Providing information and/or directions to a variety of on and offcampus events and campus services
  • Providing assistance using the college website and accessing services through MyHumber

What you bring to the role:

Education

Experience
Two years of practical experience in a complex service environment that includes financial transactions.

Skills

  • Previous experience working in a highvolume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.
  • The incumbent must demonstrate initiative in taking a proactive approach to addressing customer concerns.
  • The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.
  • Excellent interpersonal, listening, customer service, telephone, and organizational skills.
  • The ability to multitask throughout frequent interruptions, fluctuating volumes, and ongoing deadlines.
  • The ability to perform basic arithmetic.
  • The ability to undertake tasks and duties according to procedures and standard processes.
  • The ability to work well under pressure while demonstrating confidence and good judgment; and flexibility in working as a team member or independently.
  • Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Successful Applicants:

  • Must have access to a reliable internet connection.
  • Must have a suitable and private workspace to take calls from home/remotely.
  • Should be comfortable working from home/remotely and oncampus as we are utilizing a hybrid approach at this point in time. There could be changes to this approach pending direction from government officials and public health.
  • Must be able to work overtime during our peak periods.

What's in it for you?

  • An opportunity to have an impact with a postsecondary institution, poised to do great things
  • A diverse, hardworking, committed team of people who care about each other
  • Tools and technology that will allow you to succeed at your job
  • Work /Life balance with extended health and dental benefits, and aboveaverage days off due to College closure schedules
  • Amazing perks
  • Highly supportive work culture
We tha