Implementations & Training Specialist, Sales

2 weeks ago

Saint John, Canada Quorum Information Technologies Inc Full time

**Location - Open (remote/hybrid within Canada)**
**Reports to - Director, Implementations & Training**
**Job type - Full-time; Average working hours is 40 hours/week**

**Careers with endless roads to explore together.**

We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, VINN, as well as many more solutions that roll up into Quorum’s integrated suite of products.

Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.

**Ready to hit the open road of automotive tech? Read on**

As Quorum’s **Implementation and Training Specialist, Sales** will be responsible to provide new and existing client with hands-on training during our implementation process as well as services related to Quorum’s software products. You will be part of a team that is responsible for providing and testing customer set-up, conducting training sessions and investigating customer concerns through proactive customer management and “best practice” methods.

The implementation and training team is comprised of individuals whose combined experience will be in parts, sales, service and accounting. You will be required to travel to client sites throughout Canada and the United States, at times spending upwards of 65% of the work time visiting clients.

**Here is what we will expect from you at work**:

- Creation and updating of training team process documentation
- Monitor the effectiveness of current training programs and help create training strategies to improved the training experience
- Execute project tasks and ensure that project timelines and company standards are consistently met
- Carryout setup, training and reporting protocols that help meet departmental goals
- Assist others in the creation of project plans and training material
- Work closely with peers to maximize team performance and efficiency
- Work with cross-functional teams to ensure that the customer experience is as seamless as possible
- Conduct remote and onsite training sessions for new and existing clients
- Requires minimum 3 years recent automotive dealership experience in a Sales related position. Business Office or Sales Management experience preferred
- Post secondary degree or college equivalent certification, or equivalent experience an asset
- Previous experience providing IT support is an asset
- Training and/or teaching experience an asset
- Project management experience an asset
- Strong analytical and problem solving skills
- Excellent communication skills, both written and verbal
- Positive and confident attitude
- Ability to work in a team environment
- Excellent time management skills
- Ability to multi-task and work independently in a fast paced environment
- Drive for results and resolution
- Communicate effectively and influence others
- Be creative and innovative
- Facilitate and adapt to change
- Work with integrity and organizational values
- Flexible work schedule for travel during evening and weekends.

**Additional Requirements**
- Criminal background check required.
- Ability to travel within Canada/USA.

**How we work**

We believe that in order to do our best work and solve some interesting challenges, there needs to be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.

**People first is how we roll** **— **How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.

**Forward focus — **We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.

**In the driver’s seat** **—**At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career**. **We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.

**Revved up for growth — **New experiences, learning, and growth energize us, help us evolve and be the best version of

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