Training Specialist

2 weeks ago

SaintLaurent, Canada Cluster Pos Full time

Join our dynamic team at Cluster as a full-time Software Trainer and embark on an exciting journey in customer service excellence We're looking for an individual who thrives on delivering exceptional training experiences for our esteemed clients using our cutting-edge Point of Sale (POS) software and hardware solutions. As a key member of our team, you'll bring your expertise in customer service and tech-savviness to ensure our clients receive top-notch support and training.

Cluster is a leading full-service solutions provider committed to delivering integrated software, hardware, and support services. With over 1400 clients relying on our solutions, our headquarters in Ville St-Laurent, QC is the epicenter of innovation and client satisfaction.

Roles & Responsibilities:

- Lead training sessions for owners and management teams, focusing on maximizing the potential of our POS systems.
- Collaborate closely with clients to tailor Cluster POS systems to their unique business needs.
- Craft engaging and comprehensive training programs that resonate with our diverse clientele.
- Offer support to our service department, assisting in resolving day-to-day customer issues and addressing complaints promptly and effectively.

**Requirements**:

- Fluency in both French and English, both written and spoken, is a must.
- Exceptional interpersonal, communication, and time-management skills.
- Proven ability to work collaboratively in a team environment or autonomously.
- Impeccable professional appearance.
- Thrives in high-pressure environments and adapts quickly to change.
- Demonstrates a passion for learning and excels in fast-paced settings.

Join us at Cluster and be part of a team dedicated to revolutionizing the customer experience in the POS industry

Cluster est un fournisseur de solutions complètes de premier plan qui s'engage à fournir des logiciels, du matériel et des services de soutien intégrés. Nous comptons plus de 1 400 clients qui se fient à nos solutions, et notre siège social situé à Ville Saint-Laurent (Québec) constitue l'épicentre de l'innovation et de la satisfaction de la clientèle.

Rôles et responsabilités:

- Diriger des séances de formation pour les commerçants et les équipes de direction, en mettant l'accent sur l'optimisation du potentiel de nos systèmes de PDV.
- Collaborer étroitement avec les clients pour adapter les systèmes de point de vente Cluster à leurs besoins commerciaux uniques.
- Concevoir des programmes de formation engageants et complets qui trouvent un écho auprès de notre clientèle diversifiée.
- Offrir un soutien à notre département de service, en aidant à résoudre les problèmes quotidiens des clients et en traitant les plaintes rapidement et efficacement.

Exigences:

- La maîtrise du français et de l'anglais, à l'écrit comme à l'oral, est indispensable.
- Compétences exceptionnelles en matière de relations interpersonnelles, de communication et de gestion du temps.
- Capacité avérée à travailler en collaboration dans un contexte d'équipe ou de manière autonome.
- Une apparence professionnelle impeccable.
- La capacité à s'épanouir dans des environnements à forte pression et à s'adapter rapidement au changement.
- Une passion pour l'apprentissage et une capacité à travailler dans un environnement en constante évolution.

Rejoignez-nous chez Cluster et faites partie d'une équipe qui s'engage à transformer l'expérience client dans le secteur des systèmes de point de vente

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you comfortable with and aware that this role is full-time and requires you to work in-person at the Saint Laurent office, with no work-from-home or hybrid options available for the time being?

**Experience**:

- Training & development: 2 years (required)
- Restaurant Industry: 1 year (required)

Work Location: In person

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