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Td Insurance, High Net Worth Property Appraisal

4 months ago

Montréal, Canada TD Bank Full time

410893BR

Insurance

Montreal, QC

June 1, 2023

Company Overview

Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

**Job Description**:
Welcome to the Private Client Advice team Since its inception in 2018, Private Client Advice (PCA) has grown fast and profitably. We offer an insurance service that appreciates our client’s efforts to build their prized assets, which may include everything from cars and properties, to wine, jewelry or art. Private Client Advice is a bespoke insurance experience, tailored with our clients in mind and customized to ensure that the assets they’ve worked so hard to acquire are fully protected. Our goal is to exceed our client’s expectations. The Appraisal team helps to achieve that goal by providing a customized experience to its clients including on-site visits and thorough evaluation of high net worth properties.

In your role as a TD Insurance, High Net Worth Property Appraisal Specialist, you will be primarily responsible for handling TD’s most high value and complex risk across the country. The role will also take on initiatives aimed at shaping workflows, best practices and operations within the department to help achieve its long term goals.

Key accountabilities include but are not limited to the following:

- Conduct insurance appraisals of TD’s highest value and most complex risks, often-times for VIP clients. Appraisal reports are to establish adequate coverage amounts, identify potential additional coverage needs, documentation and photographs of materials, finishes and unique characteristics, end to end risk management and client consultation. This includes managing of construction projects, both renovation and new construction.
- Promote the TD brand by being the face of the company during appraisals. This is to create a transparent process and earn customer trust.
- Analyze and resolve disputes related to customer complaints, replacement cost and risk engineering, etc.
- Review quotes of complex risks to provide replacement cost and risk management guidance.
- Contribute data regularly from interviews with industry professionals including but not limited to general contractors, engineers, architects, interior designers and other design and construction professionals.
- Quality assurance reviews of in-house and vendor reports.
- Build a network of construction and home professionals and service providers

**Requirements**:

- 10+ years of direct experience conducting appraisals of high value and complex risks, or applicable experience within architectural, engineering or construction related fields.
- Strong understanding of residential and commercial construction practices and techniques and/or building codes across Canada.
- Expert in valuation of high value construction and specialty items not commonly seen in homes
- Architectural, custom home construction and/or estimating background an asset
- Able to assess and mitigate risks of construction projects to reduce loss and positively impact insurance to value
- Ability to influence clients and colleagues through proactive advice
- Excellent communication skills
- Must hold a valid driver’s licence
- Excellent time management skills and ability to work with strict and often overlapping deadlines.
- Work proactively with direct manager to develop improved client experience, operational and practice management practices and overall personal development.
- Risk management and understanding of risks associated with the High Net Worth business
- CRM/CIP considered an asset
- Regular travel within province and some travel throughout Canada.

Additional Information

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Hours

35

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recru