Front Desk Agent and Night Auditor

3 weeks ago

Edmonton, Canada Holiday Inn & Suites West Edmonton Full time

**Front Desk Agent**

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable **Front Desk Agent** to join us at the

Position Title: Front Desk Agent

Accountable To: SUPERVISOR

**Essential Duties**:

- Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service. Utilize guest name at all available opportunities
- Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested
- Offer loyalty rewards, upsells and property features/benefits
- Always demonstrate professionalism and comply with company standards of appearance
- Maintain confidentiality of guest and proprietary information
- Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate
- Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
- Coordinate with Housekeeping to track and update room status in computer system
- Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
- Obtain vehicle license information and accurately record in guest’s reservation file
- Communicate with other departments to ensure guest requests are resolved without delay
- Create reservations providing information regarding special rates, packages, and cancellation policy(s)
- Promote Hotel rewards program and provide details regarding membership and benefits

1
- Print end of shift report(s), reconcile float, complete required paperwork, and deposit pouch
- Follow Health & Safety and Emergency policies and procedures
- Maintain a clean and well-organized work area
- Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices
- Ability to multi-task and work in fast paced environment
- Ability to work various shifts including evenings, weekends, and holidays

**Safety & Security**
- Maintain awareness of undesirable persons on property premises.
- Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

**Physical Requirement**
- Lift, carry, push, pull, and place objects weighing up to 30 pounds
- Standing for extended periods of time

**Education & Experience**
- High school diploma or equivalent education required
- Minimum 2 years customer service experience required
- Hospitality experience desired
- Proficiency with Microsoft Office Suite and hotel computer systems/programs is preferred

2

**Salary**: From $17.00 per hour

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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