Front Desk Agent

5 months ago

Edmonton, Canada Home2 Suites by Hilton Edmonton South Full time

Job Responsibilities

As a member of the Front Office Team, you are required to provide Guests with exceptional customer service starting from check-in through check-out, as well as assist and serve breakfast. A Guest Service Agent truly influences the first impressions of our Guests and therefore you will be responsible for performing the following tasks with the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
- Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times whether it be at the front desk or the breakfast area
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**Requirements**:
Guest Service Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**Job Types: Part time / Casual**

**Experience**:

- Hotel Front desk: Preferred

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person

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