Overnight Dispatch Support

6 months ago

Hamilton, Canada The Tandet Group of Companies Full time

**Dispatch | Logistics | Freight | Customer Service**

The Tandet Group of Companies; a family-owned company that has been in business for over 40 years. They have received the Top Fleet Employer award from TruckingHR for the last six consecutive years. We operate the newest fleet of modern trailer amenities in the Canadian tank sector and are routinely recognized as one of the safest fleets in North America.

We are looking for some who effectively communicate instructions and listen to all driver concerns and act appropriately as they relate to:

- Safety
- Drivers’ ability to perform their duties effectively
- Opportunities that would increase efficiency for both the Company and the customer
- Dispatch drivers using a fair and consistent approach
- Effectively communicate with customers with regards to load assignments and updates. Including updating specific carrier TMS portals with correct arrival and departure times
- Support the coordination of the daily assignment of company and contracted equipment to maximize equipment utilization.
- Support the scheduled servicing of equipment as required with the shop personnel.
- Support the organization of trailer interior washes and these costs are managed appropriately.
- Record orders in the dispatch management system in an accurate and timely fashion.
- Ensure all customer requirements are met and any changes or deviations are communicated immediately to the customer and other pertinent parties
- Bring any service failures to the attention of the customer service department and your direct manager

**Education, Training and Experience**
- Post-Secondary education from a college or University with a transportation program preferred or,
- Minimum 3-5 years of experience in the trucking industry in a support role.

**Decision Making & Problem Solving**

You will be required to exercise the following skills:

- Communicate well in a fast paced, constantly changing environment.
- Work independently to communicate with every member of the driving force on a regular basis.
- Successfully manage people through stressful situations to ensure we make the best decisions for the company.
- Use your interpersonal skills to resolve conflict in a professional and respectful manner.
- Use any other skills necessary as required to be successful.

**Supervisory & Management Responsibility**

As Dispatch/Customer Service Coordinator, you will be responsible to:

- Communicate and help support dispatching drivers while following policies, procedures of the company.
- Report to Manager of Dispatch Operations on deviations, recommendations for change.
- Liaise between Customer, Dispatch and Driving Force to communicate issues and find solutions.
- Any other responsibilities necessary to perform the tasks of the position as outlined by Senior Management from time to time.

**Confidentiality**
- As Dispatch/Customer Service Coordinator you will be privy to confidential information and as such you will be responsible to always keep this information Confidential.

**Working Conditions**
- The location of the job is currently at the Connell Transport yard in Hamilton but may change in time as determined by Management of the company.

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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