Dispatcher - Vacuum Truck Fleet Scheduler

2 weeks ago

Hamilton, Canada Aevitas Inc. Full time

Aevitas Inc., a leader in the environmental services industry, is currently seeking individuals who excel in dynamic and fast-paced work environment. If you are passionate about contributing to a cutting-edge industry and delivering top-tier service, we welcome you to explore opportunities with us. Join our team and become a part of an organization committed to excellence in environmental services. Your enthusiasm and dedication will play a crucial role in shaping a sustainable and impactful future.

We are currently hiring for the position of Dispatcher - Vacuum Truck Fleet Scheduler at our Hamilton, Ontario location. This is a full-time, permanent role with a comprehensive compensation package that includes:

- **Comprehensive Benefits Package**: Encompassing prescription drug coverage, extended health benefits, dental, and optical coverage.
- **Retirement Planning**: Enjoy the advantage of RRSP matching for secure future financial planning.
- **Professional Growth and Development**: Access ongoing training to foster continuous learning and career advancement.
- **Performance-Based Incentives**: Benefit from annual pay increases linked to performance and an annual bonus.
- **Employee and Family Assistance Program**: Access resources and support for both employees and their families.
- **Generous Paid Time Off**: Includes three personal and ten sick days in addition to annual vacation ensuring a healthy work-life balance.
- **Overtime Compensation**: Overtime pay provided for hours worked beyond 8 hours in a day and 40 hours in a week.
- **Meal and Overnight Allowance**: Receive additional allowances for meals and overnight stays as part of our commitment to your well-being.
- **Team Bonding Events**: Participate in various team-building activities such as BBQs, golf tournaments, and holiday parties.

The Vacuum Truck Fleet Scheduler is responsible for coordinating the daily operations of the vacuum truck fleet, ensuring efficient scheduling, excellent customer service, and regulatory compliance. This role includes generating work orders, managing customer interactions, responding to emergencies, fostering positive relationships with drivers, and handling documentation such as manifests and bills of lading.

**Fleet Scheduling and Coordination**:

- Plan and dispatch vacuum truck schedules to meet operational and customer demands.
- Adjust schedules as needed to accommodate emergencies or unplanned service requests, including after-hours availability.
- Monitor and resolve scheduling conflicts or delays.

**Customer Service**:

- Serve as the primary point of contact for customers, addressing inquiries, concerns, and service requests.
- Generate accurate work orders based on customer specifications and requirements.
- Ensure prompt and professional communication to maintain high levels of customer satisfaction.

**Driver Relations and Team Support**:

- Maintain strong relationships with drivers, ensuring clear communication of schedules and job details.
- Address driver concerns and foster a collaborative work environment.

**Documentation and Compliance**:

- Prepare and manage manifests and bills of lading, ensuring compliance with regulatory standards.
- Maintain accurate records of fleet schedules, trip logs, and associated documentation.

**Operational Efficiency and Safety**:

- Optimize routes and schedules to improve efficiency and minimize operational costs.
- Ensure adherence to all safety protocols and regulatory requirements.

**Reporting and Communication**:

- Provide regular updates and reports on fleet operations, performance, and service metrics.
- Communicate critical updates or changes to relevant stakeholders promptly.

**Qualifications**:

- Experience in scheduling, logistics, or fleet coordination.
- Proficiency in generating work orders and regulatory documents, including manifests and bills of lading.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Excellent interpersonal and communication skills to manage customer and driver relationships effectively.
- Familiarity with routing and fleet management tools.

**Preferred Skills**:

- Knowledge of hazardous material transportation and associated documentation.
- Experience in the vacuum truck or waste management services industry.

**Working Conditions**:
This position requires flexibility to respond to operational needs outside standard hours and occasional field visits. A focus on efficiency, safety, and customer satisfaction is essential.

**Diversity, Equity, Inclusion and Accommodation**

**Job Types**: Full-time, Permanent

Expected hours: 40 - 50 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

**Experience**:

- dispatching: 3 years (required)
- hazar

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