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Dispatcher (Afternoon Shift)

6 months ago

Hamilton, Canada American Iron & Metal Full time

Company Description

Be part of AIM's growing success.

American Iron & Metal Company (AIM) is a recognized global leader in the metals recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive over the past eight decades due to the dedication of our employees and the ongoing trust and support of our customers.

Be a part of the AIM team, a growing team that over the years has successfully evolved into a multi-faceted company whose business divisions include metals recycling, construction waste recycling, weldment fabrication, demolition and dismantling, and auto recycling.

We take pride in doing good things for the environment to help create a greener, more sustainable future for everyone.

It's simple, we do it well. We strive for excellence.

Job Description

American Iron & Metal is looking to add a  Dispatcher  to join our growing logistics team. As an AIM dispatcher, the candidate will be responsible for providing a high level of customer service to all accounts while scheduling company drivers to service customers. This is a fast-paced dynamic environment that requires the ability to problem solve and will provide the chance for learning every day. This will be an afternoon shift from 2:30-11pm

What you're responsible for: 

Distributing and coordinating customer service calls.  Communicating between scale operators, yard operations and drivers.  Directing trucks and providing detailed feedback to scale on quality of material.  Monitoring driver hours within provincial compliance regulations.  Tracking incoming and outgoing orders  Ensuring safe operation process and procedures are directed and followed. 

Qualifications

Previous dispatch experience Proficient in Microsoft office, excel and word Strong professionalism and customer service skills Ability to work independently and objectively Ability to perform at a high level in a high-pressure fast paced environment Ability to adapt to change and multitask Ability to plan efficient routes based off customers pickup requests Organized and detailed oriented

Additional Qualification Preferred

Minimum 2 years of fleet dispatching experience.  Roll-off and Lugger knowledge preferred.  Knowledge of border crossing and paperwork processes is an asset.  Knowledge of MTO Rules and Regulations.  Knowledge of various types of truck and trailer combinations. 

Additional Information

What we offer :

Full time, permanent position A competitive annual base salary, vacation and benefits.  The tools and support needed to be successful in your career and professional development.  A dynamic & rewarding work environment that is also a lot of fun