Dispatcher - Mobility Plus

3 days ago


Richmond Hill, Canada York Region Full time

Status
- Casual/On-call
- Temporary - Approximate length of assignment, in months
- Type of Position
- a Replacement
- Start Date
- Immediate
- Salary
- Per hour
- Salary Grade
- $35.33 - $38.39
- Department
- York Region -> Public Works -> Transit
- Location
- TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary)- Job Description (E)

**POSITION PURPOSE**

This position is responsible for receiving and recording requests, cancellations, no-shows, trip modifications, late vehicle inquiries, etc., and adjusting schedules accordingly for paratransit and on-demand trips; also monitors communications and responds to emergency situations, vehicle breakdowns and other operating situations; provides information and instructions to contracted service providers.

**MAJOR RESPONSIBILITIES**
- Receives, responds, and schedules trip requests for on request and para transit services.
- Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
- Records, reports and updates daily trip requests, cancellations, no shows, late vehicle arrivals and schedule adjustments.
- Contacts service providers concerning late vehicles and relays information to clients.
- Communicates and processes all schedule service adjustments to contracted service providers.
- Monitors issues impacting riders; contacts and redirects riders as needed.
- Reviews and adjusts daily schedules to ensure efficiency, optimize service and reduce costs.
- Processes management requests for contractor compliance and safety issues.
- Reports road closures, major collisions, etc., that impact service; advises and redirects drivers, contractors, and riders accordingly.
- Responds to and resolves customer enquiries; investigates and provides findings for complaints as requested by staff and management.
- Responds to and handles emergency situations, vehicle breakdowns, operator, and customer problems.
- Uses software to troubleshoot technical issues with drivers and for photo recovery.
- Activates on-request fleet based on designated start times and shifts.
- Coordinates vehicle inspections, tape pulls, camera repair requests etc.
- Completes service reports and ensures policies and operating procedures/regulations are adhered to and reports any irregularities.
- Liaises, fosters, and maintains positive relationships with internal staff and external contacts, government and non-government agencies and the public.
- Participates on committees, meetings, task forces, work groups and special projects, as directed.
- Manages information in accordance with legislation and corporate standards.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
- Minimum two (2) years’ related dispatch experience in a transit/transportation environment.
- Demonstrated experience working with persons of disabilities.
- Demonstrated knowledge of relevant Standards, Acts and Regulations.
- Knowledge of on demand and para transit service.
- Knowledge of the street network for York Region.
- Ability to demonstrate the Region’s core competencies.
- Council Approval Date
- Scheduled Weekly Hours
- Varies
- Scheduled Shifts
- Operational Hours
- Close Date
- May 20, 2024
- # of Hires Needed
- 1
- Union
- CUPE 905 York Region
- .

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.



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