Dispatcher - Mobility Plus
6 months ago
**Job Description**:
**POSITION PURPOSE**
This position is responsible for receiving and recording requests, cancellations, no-shows, trip modifications, late vehicle inquiries, etc., and adjusting schedules accordingly for paratransit and on-demand trips; also monitors communications and responds to emergency situations, vehicle breakdowns and other operating situations; provides information and instructions to contracted service providers.
**MAJOR RESPONSIBILITIES**
- Receives, responds, and schedules trip requests for on request and para transit services.
- Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
- Records, reports and updates daily trip requests, cancellations, no shows, late vehicle arrivals and schedule adjustments.
- Contacts service providers concerning late vehicles and relays information to clients.
- Communicates and processes all schedule service adjustments to contracted service providers.
- Monitors issues impacting riders; contacts and redirects riders as needed.
- Reviews and adjusts daily schedules to ensure efficiency, optimize service and reduce costs.
- Processes management requests for contractor compliance and safety issues.
- Reports road closures, major collisions, etc., that impact service; advises and redirects drivers, contractors, and riders accordingly.
- Responds to and resolves customer enquiries; investigates and provides findings for complaints as requested by staff and management.
- Responds to and handles emergency situations, vehicle breakdowns, operator, and customer problems.
- Uses software to troubleshoot technical issues with drivers and for photo recovery.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
**QUALIFICATIONS**
- Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
- Minimum two (2) years’ related dispatch experience in a transit/transportation environment.
- Demonstrated experience working with persons of disabilities.
- Demonstrated knowledge of relevant Standards, Acts and Regulations.
- Knowledge of on demand and para transit service.
- Knowledge of the street network for York Region.
- Ability to demonstrate the Region’s core competencies.
- Ability to travel to off site locations.
- Ability to work outside regular business hours, as required.
-
Dispatcher - Mobility Plus
6 months ago
Richmond Hill, Canada York Region Full time**Job Description**: **POSITION PURPOSE** This position is responsible for receiving and recording requests, cancellations, no-shows, trip modifications, late vehicle inquiries, etc., and adjusting schedules accordingly for paratransit and on-demand trips; also monitors communications and responds to emergency situations, vehicle breakdowns and other...
-
Operations Dispatcher
5 months ago
Richmond Hill, Canada York Region Full time**Job Description**: **POSITION PURPOSE** Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency...
-
Operations Dispatcher
2 months ago
Richmond Hill, Canada York Region Full timeStatus - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Salary - Per hour - Salary Grade - $34.32 - $37.32 - Department - York Region -> Public Works -> Transit - Location - 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary) - Job Description (E) **ABOUT US** Almost...
-
Dispatcher
6 months ago
Richmond Hill, Canada Stock Transportation Full timeStock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of...
-
Dispatcher- School Bus
5 months ago
Richmond Hill, Canada Stock Transportation Full time**Availability: Mon to Fri Required** **Responsibilities**: - Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. - Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time. -...
-
Dispatch Assistant
5 months ago
Richmond, Canada Numeric Un Ltd Full timeKey Responsibilities: - Assist the Dispatch Manager in scheduling and coordinating plumbing service calls. - Communicate with customers to gather information about their plumbing issues and service needs. - Enter service requests and job details into the dispatch system accurately and promptly. - Track the status of ongoing service calls and update...
-
Mobility-on-request - Student
2 months ago
Richmond Hill, Canada York Region Full timeStatus - Co-op Student - Student - Length of assignment - 12 - Start Date - January 6, 2024 - Salary - Per hour - Salary Grade - Department - York Region -> Public Works -> Transit - Location - TRN - 55 Orlando Ave - 55 Orlando Avenue - Richmond Hill, ON L4B 4W6 CA (Primary) - Job Description (E) Our employees do what they love and love what they do! We're...
-
Service Coordinator
3 months ago
Richmond, Canada Carmichael Engineering Ingénierie Carmichael Full time**With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years. Carmichael is a place where your experience will be...
-
Gestionnaire de Programme, Services Mobiles
5 months ago
Richmond Hill, Canada Staples Full time**Voici quelques-unes de vos tâches**: Le gestionnaire de programme pour les services mobiles est un leader clé de l'équipe des services qui travaille directement avec les équipes des opérations, du merchandising et la direction de terrain pour le développement et l'exécution de nouvelles solutions. Cet rôle représente le point de vue du terrain...
-
Csr / Dispatch Assistant - Transportation
3 months ago
Richmond, Canada CDS Group of Companies Full time**About Us**: CDS Group of Companies is the single contact for National and International clients looking for efficient and cost-effective supply-chain solutions for the Canadian market. Specializing in Ambient, Refrigerated, and Frozen supply chain food and beverage services, we strive to offer exceptional customer service to our clients, while promoting...
-
Spécialiste hypothécaire mobile
4 weeks ago
Richmond Hill Central, Canada TD Full timeLieu de travail : Scarborough, Ontario, Canada Horaire : 37.5 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : 0 $/$0 - 0 $/$0 CAD Ce poste est admissible à des revenus de commission. La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et...
-
Mobile Equipment Technician
1 week ago
Bible Hill, Nova Scotia, Canada The Government of Nova Scotia Full timeAbout Our OpportunityAs a skilled Mobile Equipment Technician, you will have the opportunity to work on our diverse fleet of equipment that maintains our roads and highways. You will be responsible for maintaining Utility Tractors, Rubber Tire Loaders, Graders, Tandem Trucks, and all associated attachments, including wings, plows, and sweepers.Primary...
-
Transportation Coordinator
1 month ago
Richmond Hill, Ontario, Canada Stock Transportation Full timeJob SummaryWe are seeking a highly organized and detail-oriented Dispatcher to join our team at Stock Transportation. As a Dispatcher, you will be responsible for directing and monitoring daily assignments, scheduling drivers and bus assistants, and ensuring the efficient execution of routes and charter work.Key ResponsibilitiesDirect and monitor daily...
-
Transportation Coordinator
4 weeks ago
Richmond Hill, Ontario, Canada Voyago Full timeVoyago is seeking a skilled Dispatcher for our York locationYour role: You will be responsible for dispatching drivers and providing accurate directions You will provide a high level of customer service You will thrive in a fast-paced, high-stress environment You will be comfortable driving school routes when required RequirementsYour profile You have...
-
Sales Associate
6 months ago
Richmond Hill, Canada Tbooth wireless La cabine T sans-fil Full timeBrand: tbooth wireless Location: 468 - Hillcrest Mall Kiosk - Unit Z001C - 9350 Yonge Street Join Tbooth wireless, a subsidiary of Glentel. We are proud to be recognized as 2022 Best Place to Work by HR Director Magazine. Have you ever wanted a career that offers you an opportunity to build connections and work with exciting technology products? Look no...
-
Sales Associate
6 months ago
Richmond Hill, Canada WIRELESSWAVE WAVE SANS FIL Full timeBrand: WIRELESSWAVE Location: 330 - Hillcrest Mall - H10 - 9350 Yonge Street Richmond Hill, Ontario - L4C 5G2 Join WIRELESSWAVE, a subsidiary of Glentel. We are proud to be recognized as 2022 Best Place to Work by HR Director Magazine. Have you ever wanted a career that offers you an opportunity to build connections and work with exciting technology...
-
Customer Service Representative
3 weeks ago
Richmond Hill, Ontario, Canada Voyago Full timeVoyago is hiring a Dispatcher for our York LocationAbout the Role: Provide accurate direction to drivers Ensure high levels of customer service Work in a fast-paced, high-stress environment Drive school routes when requiredRequirements:Your Profile: Strong customer service experience Ability to take responsibility for the Emergency Response Plan Effective...
-
Full Time or Part Time Security Guard
6 months ago
Richmond Hill, Canada Securitas Inc. Full timeSecuritas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology...
-
Wireless Sales Associate
5 months ago
Richmond Hill, Canada OSL Retail Services Inc Full timeOverview: **Wireless Sales Associate - | Richmond Hill South l 1116** OSL is a dynamic, people-driven company providing outsourced sales services. We celebrate unique and energetic people that work together to deliver incredible results; great people doing great things every day! We have a hunger to succeed and never miss an opportunity to recognize and...
-
National Project Supervisor
6 months ago
Richmond Hill, Canada BELFOR CANADA INC. Full time**Position Overview** - Reporting to the Operations / General Manager, the Project Supervisor is a field position that monitors, oversees and works with crews on site, for the successful completion of daily assignments. This role works in collaboration with the Project Manager, Project Manager Assistant, Dispatcher and Production Manager and will oversee...