Dispatcher - Mobility Plus

2 weeks ago


Richmond Hill, Ontario, Canada York Region Full time
Job Title

  • Dispatcher
  • Mobility Plus
  • Status
  • Casual/Oncall


Temporary
  • Approximate length of assignment, in months
  • Type of Position

- a Replacement
  • Converted
  • Start Date
  • Immediately
  • Salary
  • Per hour
  • Salary
Grade
- $ $37.6
  • Department
  • York Region > Transportation Services > Transit
  • Location
  • TRN 55 Orlando Ave 55 Orlando Avenue
  • Richmond Hill, ON L4B 4W6 CA (Primary)
  • Job Description (E)

POSITION PURPOSE


This position is responsible for receiving and recording requests, cancellations, no-shows, trip modifications, late vehicle inquiries, etc., and adjusting schedules accordingly for paratransit and on-demand trips; also monitors communications and responds to emergency situations, vehicle breakdowns and other operating situations; provides information and instructions to contracted service providers.


MAJOR RESPONSIBILITIES

  • Receives, responds, and schedules trip requests for on request and para transit services.
  • Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
  • Records, reports and updates daily trip requests, cancellations, no shows, late vehicle arrivals and schedule adjustments.
  • Contacts service providers concerning late vehicles and relays information to clients.
  • Communicates and processes all schedule service adjustments to contracted service providers.
  • Monitors issues impacting riders; contacts and redirects riders as needed.
  • Reviews and adjusts daily schedules to ensure efficiency, optimize service and reduce costs.
  • Processes management requests for contractor compliance and safety issues.
  • Reports road closures, major collisions, etc., that impact service; advises and redirects drivers, contractors, and riders accordingly.
  • Responds to and resolves customer enquiries; investigates and provides findings for complaints as requested by staff and management.
  • Responds to and handles emergency situations, vehicle breakdowns, operator, and customer problems.
  • Uses software to troubleshoot technical issues with drivers and for photo recovery.
  • Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

  • Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
  • Minimum two (2) years' related dispatch experience in a transit/transportation environment.
  • Demonstrated experience working with persons of disabilities.
  • Demonstrated knowledge of relevant Standards, Acts and Regulations.
  • Knowledge of on demand and para transit service.
  • Knowledge of the street network for York Region.
  • Ability to demonstrate the Region's core competencies.
  • Ability to travel to off site locations.
  • Ability to work outside regular business hours, as required.
  • Council Approval Date
  • Scheduled Weekly Hours
  • Varies
  • Scheduled Shifts
  • Operational Hours
  • Close Date
  • August 14, 2023
- # of Hires Needed

Union

  • CUPE 905 York Region
- .

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.

  • Click here for more details on
-
Benefits and Perks
  • Operations Dispatcher

    2 weeks ago


    Richmond Hill, Ontario, Canada York Region Full time

    Status Casual/Oncall Temporary Approximate length of assignment, in months Type of Position- a Replacement Start Date Immediate Salary Per hour Salary Grade- $ $36.5 Department York Region > Transportation Services > Transit Location 50 High Tech Road, Richmond Hill, ON L4B4N7 CA (Primary) Job Description (E)POSITION PURPOSEReporting to the Manager, Bus...

  • Dispatcher

    2 weeks ago


    Richmond Hill, Ontario, Canada Stock Transportation Full time

    Dispatcher Description Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2 , 8 00 school buses and serves 35+ school districts throughout Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a...


  • Richmond Hill, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Supervisor of Scheduling and Dispatch, and under the guidance and direction of the Transit Ability Coordinator, this position is responsible for assessing customers mobility for travel on YRT conventional, paratransit, on-demand transit, and subways. Is also responsible for assisting with providing transit...


  • Richmond Hill, Ontario, Canada GMC Plumbing & Heating Full time

    Job SummaryYou will be responsible for a variety of tasks, including but not limited to taking service calls from customers, pricing work orders, dispatching jobs to technicians, creating and sending out invoices, and dealing with suppliers. We are looking to train someone in all facets of our work here in our office.Job Type / CategoryThis position is...


  • Richmond Hill, Ontario, Canada Bell Mobility Full time

    Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company's vast potential.To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class...

  • Security Dispatcher

    2 weeks ago


    Richmond Hill, Ontario, Canada VP Protection Inc. Full time

    _VP Protection is hiring for Avante Security Inc._Avante Security Inc has been managing risk and providing security solutions for high net-worth homes, high profile individuals, and elite businesses for over 20 years. We are experts in the security industry and specialize in recruitment, training, and developing security professionals to excel in their...


  • Richmond Hill, Ontario, Canada York Region Full time

    Status Coop Student Student Length of assignment Start Date Jan 8, 202 Salary Per hour Salary Grade Department York Region > Transportation Services > Transit Location TRN 55 Orlando Ave 55 Orlando Avenue Richmond Hill, ON L4B 4W6 CA (Primary) Job Description (E)POSITION PURPOSEReporting to the Supervisor of Scheduling and Dispatch, and under the guidance...

  • Fleet Administrator

    2 weeks ago


    Richmond Hill, Ontario, Canada Crystal Clean Mobile Wash Full time

    Brief Company HistoryCrystal Clean has been a leading mobile wash service provider in the Greater Toronto Area since inception in 2002. It has grown from three employees to over 40 throughout the seasons. In 2015, the company added sweeping services to its conglomerate knowing it was time to take a big step forward. In summer of 2017 we introduced street...

  • phone receptionist

    2 weeks ago


    Richmond Hill, Ontario, Canada Richmond Hill Taxi] Full time

    **Job Title:** Phone Receptionist/Call Taker**Company:** Richmond Hill Taxi Services**Location:** Richmond Hill, ON**Position Type:** Full-time/Part-time**About Us:**Richmond Hill Taxi Services is a leading transportation company dedicated to providing reliable and efficient taxi services to the residents and visitors of Richmond Hill. We prioritize customer...


  • Richmond Hill, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Supervisor, Control Centre, is responsible for monitoring and reporting on the operation of conventional and Bus Rapid Transit (BRT) services to ensure contractor compliance, including monitoring electronic service and schedule adherence; collecting data from various systems (e.g. INIT, CAD/AVL, and GFI);...


  • Richmond Hill, Ontario, Canada TBBSLiquid Luxuries Full time

    A leading Beauty Supply company located in Toronto is seeking a customer service representative.The CSR will take orders over the phone from customers and resolve customer concerns. The CSR will need to have a good knowledge of all products, pricing, and customer service policies. The CSR will gain an in depth knowledge of our accounting software and will be...


  • Richmond Hill, Ontario, Canada Onico Solutions Full time $56,000

    Bilingual (F/E) Technical Support Analyst The Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance. Work Experience Bilingual (English/French) is a MUST to...


  • Richmond Hill, Ontario, Canada Classic Fire + Life Safety Inc. Full time

    Company DescriptionThank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals....

  • Patrol Officer

    2 weeks ago


    Richmond Hill, Ontario, Canada Precise ParkLink Inc. Full time

    Company Description:As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.Job Summary:Precise ParkLink is...

  • Patrol Officer

    2 weeks ago


    Richmond Hill, Ontario, Canada Precise Parklink Full time

    Company Description:As Canada's parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply...


  • Richmond Hill, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Supervisor, Contract Administration is responsible for coordinating financial and statistical data related to conventional performance based operating contracts; developing and maintaining spreadsheets for the implementation of benchmarks and tracking of key performance indicators; compiling and analyzing data...

  • Recreation Aide

    2 weeks ago


    Richmond Hill, Ontario, Canada Humber Meadows Long Term Care Home Full time

    Job Overview:Responsibilities: Plan and implement recreational activities for seniors in assisted living or nursing home facilities Engage residents in various activities such as games, arts and crafts, music, and outings Assist residents with mobility and participation in activities Maintain a safe and enjoyable environment for all participants Collaborate...


  • Richmond Hill, Ontario, Canada Paragon Security Full time

    Are you determined and ready to start a fulfilling career in Law Enforcement and Public Safety? This opportunity is more than just a job, it's your entryway to gain the necessary experience for a future policing career. Join Paragon Security at Seneca College, where excellence meets opportunity.Benefits:Training Excellence: Our comprehensive training...


  • Richmond Hill, Ontario, Canada Paragon Security Full time

    Are you determined and ready to start a fulfilling career in Law Enforcement and Public Safety? This opportunity is more than just a job, it's your entryway to gain the necessary experience for a future policing career. Join Paragon Security at Seneca College, where excellence meets opportunity.Benefits:Training Excellence: Our comprehensive training...

  • Vice President

    2 weeks ago


    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a renowned finance and insurance provider in the retail automotive field.Looking for dynamic professionals who are as passionate about innovation and creativity as we are! Sym-Tech is rapidly expanding, opening up numerous opportunities to truly make a difference.We are currently seeking a Vice President of...