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Operations Dispatcher
2 weeks ago
- Casual/Oncall
Temporary
- Approximate length of assignment, in months
- Type of Position
- Start Date
- Immediate
- Salary
- Per hour
- Salary
- $ $36.5
- Department
- York Region > Transportation Services > Transit
- Location
- 50 High Tech Road, Richmond Hill, ON L4B4N7 CA (Primary) Job Description (E)
POSITION PURPOSE
Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues.
MAJOR RESPONSIBILITIES
- Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc.
- Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc.
- Assists enforcement staff with details regarding local Municipal bylaws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes.
- Monitors voice and text messages from conventional transit operational service contractors.
- Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions.
- Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues.
- Logs and records all calls, inquiries and dispatching activities into the central information system.
- Assigns, tracks, and controls all operational fleet vehicles to appropriate staff.
- Provides front line staff with accurate communications via public safety radio system.
- Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures.
- Provides after hours coverage for the customer service call centre including customers who require mobility assistance.
- Performs other duties as assigned to meet Branch and Departmental objectives.
QUALIFICATIONS
- Successful completion of College diploma in Police Foundations, 911 and Emergency Services Communications or equivalent combination of education and experience.
- Minimum two (2) years dispatch and related customer service experience.
- Working knowledge of Federal and Provincial legislation and municipal bylaws related to transit enforcement.
- Satisfactory Police Criminal Background Check.
- Demonstrated excellent communication and interpersonal skills; and must be customer service oriented.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.
- Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information.
- Ability to work shifts, including nights, weekends and holidays as required.
- Council Approval Date
- Scheduled Weekly Hours
- Scheduled Shifts
- Operational Hours
- Close Date
- March 13, 2024
- CUPE 905 York Region
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.
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