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Bilingual Corporate Travel Concierge

4 months ago

Toronto, Canada John Paul Full time

**ABOUT JOHN PAUL**

At John Paul, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability.

As we continue to expand and evolve, we are seeking talented and driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty and be a part of an award-winning company that truly values service beyond expectations.

**Why join us?**

John Paul is the world’s leader in premium concierge services. If you have a deep appreciation for luxury service, join us in the pursuit of excellence at John Paul where you can expect things like:

- **A real open-door policy**- Even though we have employees across the globe, our senior leaders have their (virtual) doors open to everyone, ready to listen and support you.
- **Opportunities for growth**- We’re proud to say that we’ve promoted over 25 employees to existing roles and brand new roles since 2022.
- **Long-term support**- The average tenure for an employee at our company is five years. In an ever-changing job market, we are proud to celebrate our employees’ longevity here.

**ABOUT THE ROLE**

As a Bilingual Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more.

We're looking for travel enthusiasts who are available to work from 2:00 PM to 11:00 PM with two consecutive days off during the week. The salary for this role is $23.00 per hour ($47,840 annually).

**BILINGUAL CORPORATE TRAVEL CONCIERGE KEY RESPONSIBILITIES**:

- Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.
- Build experiences that leverage direct/personal knowledge of the client’s personality and desires.
- Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.
- Sharing insight/feedback received through interactions with the client members to the manager.
- Promote collaboration with team members, management, and sustain a respectful work environment.
- Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
- Any other duties that are needed to drive to the vision, fulfill our mission and abide by the values of this organization.

**BILINGUAL CORPORATE TRAVEL CONCIERGE JOB QUALIFICATIONS**:

- **Minimum 1-year experience within a call center environment, preferably for a financial services organization, a luxury brand, or a travel services provider**:

- **Travel and hospitality experience required**:

- **Bilingual in English and French is required**:

- Must be proficient at communicating verbally and/or in writing
- Have flexibility in work schedule to work evenings and/or weekends with two consecutive days off per week
- Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations
- Excellent organizational skills
- Must be authorized to work in Canada

**BENEFITS, PERKS, & CULTURE ADD**
- Competitive salary, paid time off, quarterly bonuses, and other incentives
- Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)
- Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support
- Employee engagement events (in-person and virtual) all year-round
- Opportunity to develop your talent and grow within John Paul or Accor brands across the world
- Access to an online library to learn key areas of the business
- Exclusive discount and travel programs with ACCOR Hotels and our preferred partners
- Receive an IATA card with additional travel benefits and discounts

**EEO — We are an Equal Opportunity Employer**

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

**VISA REQUIREMENTS**

Canadian Work Authorization is required.