Corporate Travel Concierge

4 days ago

Toronto, Canada John Paul Full time

ABOUT JOHN PAUL

John Paul is the world’s leader in premium concierge services. At John Paul, people and innovation are at the heart of our business. Whether it’s to serve our numerous clients, prestigious members, or amazing employees, we uphold values of service excellence and an impeccable commitment to everyone.

This is an exciting time to come work with a global team of concierges and enjoy amazing employee benefits.

ABOUT THE ROLE

As a Corporate Travel Concierge, you will focus on providing exceptional, high-touch service by assisting customers who call in for travel arrangements, dining, event planning, research, personal shopping, and more.

Work in the office and work at home

Each week, you will have the opportunity to spend three core days in the office with the team. All non-core days will be spent working at home. We're looking for travel enthusiasts who are available to work from 2:00 PM to 11:00 PM with two consecutive days off during the week.

**Core Days**: Monday, Tuesday, Wednesday, Thursday, Friday

**Non-Core Days**: Sunday, Saturday

**CORPORATE TRAVEL CONCIERGE KEY RESPONSIBILITIES**:
Leverage John Paul's network of vendors and travel partners to book travel and fulfill requests.

Build experiences that leverage direct/personal knowledge of the client’s personality and desires.

Provide Program Benefit Support for questions about membership benefits, reward point redemptions, and statement credits.

Sharing insight/feedback received through interactions with the client members to the manager.

Promote collaboration with team members, management, and sustain a respectful work environment.

Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.

Any other duties that are needed to drive to the vision, fulfill our mission and abide by the values of this organization.

**CORPORATE TRAVEL CONCIERGE JOB QUALIFICATIONS**:
Minimum 1-year experience within a call center environment preferably for a financial services organization, a luxury brand, or a travel services provider

Travel and hospitality experience required

Must be proficient at communicating verbally and/or in writing

Bilingual in English and Canadian French is a plus

Have flexibility in work schedule to work evenings and/or weekends with two consecutive days off per week

Possess an exemplary positive attitude; is passionate about offering unparalleled customer service and excels in maintaining excellent associate relations

Excellent organizational skills

Must be authorized to work in Canada

BENEFITS, PERKS, & CULTURE ADD

Competitive salary, paid time off, quarterly bonuses, and other incentives

Healthcare and Wellness benefits for eligible employees (Medical, Dental, Vision, and more)

Employee Assistance Program available 24 hours a day, 7 days a week, 365 days a year with confidential counseling and support

Employee engagement events (in-person and virtual) all year-round

Career growth opportunities

Access to an online library to learn key areas of the business

Exclusive discount and travel programs with ACCOR Hotels and our preferred partners

Receive an IATA card with additional travel benefits and discounts

EEO — We are an Equal Opportunity Employer

John Paul and Service Concierge Canada Inc. value diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. John Paul is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise if you require accommodation.

MORE ABOUT JOHN PAUL

VISA REQUIREMENTS

Canada Work Authorization is required.

Please note that Service Concierge Canada Inc. requires all employees to provide proof of full vaccination against COVID-19 before entering the workplace. Applicants who receive an employment offer will be required to provide proof of full vaccination as a condition of employment. Service Concierge Canada Inc. has a duty to accommodate those who are unable to get vaccinated due to religious, medical, or other protected grounds.

Pay: $23.00 per hour

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